Customer Success Intern
Mohali, Punjab, India · Full Time internship
Be the first to apply
- Stipend
- Stipend: INR 15,000 – INR 15,000 / month
- Duration
- 6 months
- Start
- Immediately
- Openings
- 1
Candidates who are available full-time on-site between October 8 and November 12, 2026, for a 6-month duration, possessing relevant skills and interests; women looking to start or restart careers and freshers seeking jobs are welcome.
- Work mode
- In office
- Education
- Any graduate or equivalent
- Resume
- Required to apply
About the internship
About the Internship
Join Jungleworks as a Customer Success Intern where you'll play a vital role in nurturing client relationships, addressing customer inquiries, boosting product engagement, and ensuring an excellent customer journey. This internship offers practical experience in customer communication, Software as a Service (SaaS) products, account management, and customer success operations.
Key Responsibilities
- Help manage client accounts and maintain ongoing communication with customers.
- Support new client onboarding and implementation processes.
- Gain insight into customer needs, challenges, and product expectations.
- Address customer questions and collaborate with internal teams to provide timely resolutions.
- Perform follow-ups with clients to ensure issues and requests are resolved promptly.
- Assist in tracking customer engagement, product usage, and overall account health.
- Contribute to identifying ways to enhance product adoption among users.
- Regularly follow up with clients and review account status.
- Coordinate with Product, Technology, Support, Sales, and Operations teams to solve client problems.
- Help manage escalated concerns and ensure thorough follow-through until resolution.
- Gather customer feedback and communicate valuable insights to the team.
- Keep customer data, communication logs, and account information current in CRM and relevant tools.
- Assist in compiling reports related to customer accounts, engagement metrics, retention, and product utilization.
- Support efforts to identify upselling, cross-selling, and growth opportunities within accounts.
- Take ownership for assigned customer requests and ensure timely follow-ups.
Who Can Apply
- Available for a full-time, in-office internship.
- Can begin between October 8, 2026, and November 12, 2026.
- Available to commit to a 6-month internship duration.
- Possess relevant skills and genuine interest in customer success.
- Women seeking to start or resume their careers are encouraged to apply.
- Fresh graduates pursuing employment opportunities are welcome.
Stipend and Perks
- Monthly stipend of ₹15,000.
- Certificate of internship completion.
- Letter of recommendation upon successful completion.
- Flexible working hours with a 5-day workweek.
- Informal dress code permitting a comfortable workplace.
- Potential job offer following successful internship completion.
About Jungleworks
Jungleworks delivers comprehensive technology solutions tailored for on-demand businesses, covering everything from customer interactions to delivery management and customer engagement platforms. Their suite includes products like Yelo, Tookan, Panther, and Hippo.
Additional Information
- Upon successful conversion to a permanent position, candidates can anticipate a yearly salary ranging between ₹350,000 and ₹400,000.