Vidhyarani V

About

Results-driven NOC and infrastructure operations professional with 4+ years of experience supporting enterprise IT environments. Skilled in monitoring, incident management, ITIL processes, and operational reliability across hybrid infrastructure using tools such as Zabbix, Centreon, and KLO.

Experience

• Associate Consultant - Infrastructure Operations & Monitoring
  Capgemini India
  Oct 2024 – Jul 2026
• SR Analyst - Infrastructure Operations & Monitoring
  Capgemini India
  Jul 2023 – Oct 2024
• NOC Engineer / IT Analyst - NOC Operations / Support Engineer
  Capgemini India
  Oct 2021 – Jul 2023

Education

• MCA
  BMS Institute of Technology
  2019 – 2021
• BCA
  New Baldwin International Degree College
  2016 – 2019
• Class 12
  Sri Maruthi PU College
  2016
• Class 10
  SB High School
  2014

Skills

• Linux
• Microsoft 365
• Windows
• ServiceNow
• Jira
• Active Directory
• Confluence
• Slack
• DNS
• Grafana
• VPN
• Escalation handling
• Capacity Planning
• ITIL
• RCA
• TCP/IP
• DHCP
• MS Teams
• Application monitoring
• Infrastructure operations
• Zabbix
• Routing & switching
• System Health Checks
• Centreon
• Klo

Projects

• Operational Efficiency Uplift

  Collaborated with L2/L3 teams to standardize escalation paths, improving incident resolution speed and quality.

• Proactive Operations Enhancement

  Fine-tuned alert rules and thresholds to reduce false positives by 30%, improving response and resolution times.

Courses & certifications

• ITIL Foundation v4 - IT Service Management

🗣️ Languages

• English · Professional
• Kannada · Fluent
• Tamil · Fluent
• Telugu · Fluent
• Hindi · Fluent