Vidhyarani V

About

Results-driven NOC and infrastructure operations professional with 4+ years of experience supporting enterprise IT environments. Skilled in monitoring, incident management, ITIL processes, and operational reliability across hybrid infrastructure using tools such as Zabbix, Centreon, and KLO.

Experience

• Associate Consultant - Infrastructure Operations & Monitoring
  Capgemini India
  Oct 2024 – Jul 2026
• SR Analyst - Infrastructure Operations & Monitoring
  Capgemini India
  Jul 2023 – Oct 2024
• NOC Engineer / IT Analyst - NOC Operations / Support Engineer
  Capgemini India
  Oct 2021 – Jul 2023

Education

• MCA
  BMS Institute of Technology
  2019 – 2021
• BCA
  New Baldwin International Degree College
  2016 – 2019
• Class 12
  Sri Maruthi PU College
  2016
• Class 10
  SB High School
  2014

Skills

• Linux <3 months
• Microsoft Project <3 months
• Microsoft 365 <3 months
• Windows <3 months
• ServiceNow <3 months
• Jira <3 months
• Active Directory <3 months
• Confluence <3 months
• Slack <3 months
• DNS <3 months
• Root Cause Analysis <3 months
• Grafana <3 months
• VPN <3 months
• Systems Analysis <3 months
• Escalation handling <3 months
• Capacity Planning <3 months
• ITIL <3 months
• TCP/IP <3 months
• DHCP <3 months
• Routing and Switching <3 months
• Application monitoring <3 months
• Infrastructure operations <3 months
• Zabbix <3 months
• Centreon <3 months
• Klo <3 months

Languages

• English Fluent Speak · Read
• Kannada Fluent Speak · Read
• Tamil Fluent Speak · Read
• Telugu Fluent Speak · Read
• Hindi Fluent Speak · Read

Projects

• Operational Efficiency Uplift

  Collaborated with L2/L3 teams to standardize escalation paths, improving incident resolution speed and quality.

• Proactive Operations Enhancement

  Fine-tuned alert rules and thresholds to reduce false positives by 30%, improving response and resolution times.

Courses & certifications

• ITIL Foundation v4 - IT Service Management