Vidhyarani V

NOC Engineer · IT Support Engineer

Dubai, United Arab Emirates

@vidhya_v

0 followers

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About

Results-driven NOC and infrastructure operations professional with 4+ years of experience supporting enterprise IT environments. Skilled in monitoring, incident management, ITIL processes, and operational reliability across hybrid infrastructure using tools such as Zabbix, Centreon, and KLO.

Experience

Associate Consultant - Infrastructure Operations & Monitoring

Capgemini India

Oct 2024 – Jul 2026
SR Analyst - Infrastructure Operations & Monitoring

Capgemini India

Jul 2023 – Oct 2024
NOC Engineer / IT Analyst - NOC Operations / Support Engineer

Capgemini India

Oct 2021 – Jul 2023

Education

2021

MCA

BMS Institute of Technology

2019 – 2021

2019 – 2021
2019

BCA

New Baldwin International Degree College

2016 – 2019

2016 – 2019
2016

Class 12

Sri Maruthi PU College

2016
2014

Class 10

SB High School

2014

Skills

<3 months

DNS VPN Klo Jira ITIL DHCP Linux Slack TCP/IP Zabbix Windows Grafana Centreon ServiceNow Confluence Microsoft 365 Active Directory Systems Analysis Microsoft Project Capacity Planning Root Cause Analysis Escalation handling Routing and Switching Application monitoring Infrastructure operations

Languages

Fluent

Tamil Speak · Read Hindi Speak · Read Telugu Speak · Read English Speak · Read Kannada Speak · Read

Projects

Operational Efficiency Uplift

Collaborated with L2/L3 teams to standardize escalation paths, improving incident resolution speed and quality.
Proactive Operations Enhancement

Fine-tuned alert rules and thresholds to reduce false positives by 30%, improving response and resolution times.

Courses & certifications

ITIL Foundation v4 - IT Service Management

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