Receptionist

About the Role and Workplace

This position is for a full-time Receptionist based at Colonia Court Care Home located on St Andrews Avenue in Colchester. The home, which holds a Good rating from CQC and an excellent Carehome.co.uk rating of 9.7/10, provides both nursing and residential care with options for short stays focused on rest and recovery.

The facility is situated in a quiet, leafy suburb with beautiful landscaped grounds and convenient access to local shops and transportation for residents. Colonia Court prides itself on fostering a homely atmosphere, balancing tailored care with promoting residents' independence. Food and dining are emphasized, with personalized menus crafted from fresh ingredients and tailored to individual preferences and dietary needs shortly after arrival.

The home is community-oriented, with social activities organized in line with residents' interests to enhance their quality of life.

Key Responsibilities

• Serve as the initial contact for all visitors arriving at the care home.
• Handle and manage new enquiries about the home.
• Provide support and guidance in person and over the telephone.
• Conduct tours around the care home for prospective residents and their families.
• Assist the Home Manager and Administrator by performing clerical duties, including maintaining accurate paperwork and filing systems.
• Manage enquiries promptly and ensure completion of daily and weekly responsibilities.

Essential Skills and Qualifications

Candidates should have previous experience working as a receptionist, particularly with a strong foundation in customer service. Personal qualities such as friendliness, approachability, organization, and the ability to build meaningful relationships with residents, their families, and other staff members are crucial. The role demands efficiency, dedication, a capacity to manage diverse tasks, and a compassionate attitude that prioritizes positively impacting people's lives.

Benefits

• Access to Viva, a comprehensive global wellbeing program supporting mental, physical, financial, social, and environmental health.
• Flexible work arrangements and family-friendly benefits.
• My Healthcare providing 24/7 support, including remote GP appointments, physiotherapy, and mental health assistance.
• Annual allowance valued approximately at £350, redeemable on various Bupa healthcare products.
• Wagestream service offering early access to up to 40% of earned wages.
• 28 days of paid holidays annually.
• Sick pay support exceeding statutory requirements for frontline workers.
• Recognition and rewards for long service milestones including e-cards, additional leave, and bonuses.
• Free meals provided during every shift.
• Interest-free travel loans to help purchase annual public transportation passes.
• Access to various Bupa pension schemes.
• Parental leave programs for birth parents, adoption, and co-parents.
• A dedicated Menopause Plan to empower women with health decisions and treatments.
• Discounts to a wide range of gyms and fitness centers nationwide.

Additional Information

Bupa is a health insurance and care provider without shareholders, focusing on customers' wellbeing. The company embraces diversity, inclusivity, and offers a Level 2 Disability Confident Employer status, guaranteeing interviews to disabled candidates meeting minimum role criteria and providing reasonable adjustments during recruitment.

Note: This role does not meet or exceed RQF Level 3 qualifications and is not eligible for sponsorship under the UK's Points Based Immigration System.

The working hours are Monday to Friday from 9:00 am to 5:00 pm.