ServiceNow Developer (ITAM/ITOM)

Role Overview

Tata Consultancy Services is hiring an experienced ServiceNow Developer focused on ITAM and ITOM. This position requires deep, hands-on expertise in building and supporting ServiceNow solutions that support enterprise IT service management and operational needs.

Job Details

Experience: 6 to 15 years

Walk-in location: Kochi

Work locations: Bangalore, Chennai, or Pune

Interview date: 13 June 2026, from 09:00 AM to 12:00 PM

Interview venue: Tata Consultancy Services Ltd, TCS Centre, SEZ Unit, Infopark Kochi Phase 1, Infopark, Kakkanad, Kochi

What the role involves

• Build, configure, and tailor ServiceNow applications, workflows, and integrations to meet business requirements.
• Support core ITSM processes such as Incident, Problem, Change, Service Catalog, and Knowledge Management.
• Work on ITOM capabilities including Discovery, Service Mapping, Event Management, and CMDB.
• Support ITAM activities such as asset lifecycle management, software license compliance, and optimization.
• Set up and maintain Discovery schedules, diagnose Discovery failures, and manage MID Servers.
• Implement Service Mapping and create patterns for custom applications and devices.
• Ensure CI data is populated correctly in CMDB and maintain its overall health and quality.
• Define Identification and Reconciliation rules, fix duplicate CI records, and manage CI relationships.
• Carry out CMDB reviews, audits, and cleanup activities.
• Configure Event Rules, alert correlation, aggregation, and suppression.
• Integrate third-party monitoring tools and infrastructure platforms.
• Implement Predictive AIOps and create automated remediation flows.
• Enable cloud discovery and improve visibility of cloud resources.
• Develop orchestration workflows and automate infrastructure-related tasks.
• Write and maintain scripts and configurations using Business Rules, Script Includes, Client Scripts, Flow Designer, UI Policies, and REST/SOAP integrations.
• Use JavaScript and Glide APIs for platform customization.
• Build REST and SOAP APIs, configure IntegrationHub spokes, and manage import and transform data processes.
• Handle production break/fix incidents, perform root cause analysis, and support upgrades and patching activities.
• Monitor platform performance and troubleshoot MID Server connectivity issues.

Must-have experience

• At least 6 years of practical ServiceNow development experience.
• Strong exposure to ITSM, ITOM, and ITAM modules.
• Hands-on knowledge of Discovery, CMDB, Service Mapping, event management, and related integrations.
• Ability to work on production support, issue resolution, and platform maintenance.

Education requirement

The candidate should have completed 15 years of full-time education. A minimum of 50% marks is required in 10th, 12th, UG, and PG levels, where applicable.

Additional information

This is a walk-in hiring drive. The role is for a full-time onsite position.