ServiceNow Developer (ITAM/ITOM)

Role OverviewTata Consultancy Services is hiring an experienced ServiceNow Developer focused on ITAM and ITOM. This position requires deep, hands-on expertise in building and supporting ServiceNow solutions that support enterprise IT service management and operational needs.Job DetailsExperience: 6 to 15 yearsWalk-in location: KochiWork locations: Bangalore, Chennai, or PuneInterview date: 13 June 2026, from 09:00 AM to 12:00 PMInterview venue: Tata Consultancy Services Ltd, TCS Centre, SEZ Unit, Infopark Kochi Phase 1, Infopark, Kakkanad, KochiWhat the role involvesBuild, configure, and tailor ServiceNow applications, workflows, and integrations to meet business requirements.Support core ITSM processes such as Incident, Problem, Change, Service Catalog, and Knowledge Management.Work on ITOM capabilities including Discovery, Service Mapping, Event Management, and CMDB.Support ITAM activities such as asset lifecycle management, software license compliance, and optimization.Set up and maintain Discovery schedules, diagnose Discovery failures, and manage MID Servers.Implement Service Mapping and create patterns for custom applications and devices.Ensure CI data is populated correctly in CMDB and maintain its overall health and quality.Define Identification and Reconciliation rules, fix duplicate CI records, and manage CI relationships.Carry out CMDB reviews, audits, and cleanup activities.Configure Event Rules, alert correlation, aggregation, and suppression.Integrate third-party monitoring tools and infrastructure platforms.Implement Predictive AIOps and create automated remediation flows.Enable cloud discovery and improve visibility of cloud resources.Develop orchestration workflows and automate infrastructure-related tasks.Write and maintain scripts and configurations using Business Rules, Script Includes, Client Scripts, Flow Designer, UI Policies, and REST/SOAP integrations.Use JavaScript and Glide APIs for platform customization.Build REST and SOAP APIs, configure IntegrationHub spokes, and manage import and transform data processes.Handle production break/fix incidents, perform root cause analysis, and support upgrades and patching activities.Monitor platform performance and troubleshoot MID Server connectivity issues.Must-have experienceAt least 6 years of practical ServiceNow development experience.Strong exposure to ITSM, ITOM, and ITAM modules.Hands-on knowledge of Discovery, CMDB, Service Mapping, event management, and related integrations.Ability to work on production support, issue resolution, and platform maintenance.Education requirementThe candidate should have completed 15 years of full-time education. A minimum of 50% marks is required in 10th, 12th, UG, and PG levels, where applicable.Additional informationThis is a walk-in hiring drive. The role is for a full-time onsite position.