Certified Salesforce Commerce Cloud Engineer - 5+ Years E-commerce Development and Production Support

About the Company

Spruce Technology Consulting is a technology-agnostic consultancy with over 15 years of comprehensive experience across diverse technology services. Spruce tailors its approach to client engagements, avoiding reliance on preset software products or standard service templates. By closely collaborating with client leadership, Spruce identifies how its expertise and specialization areas can best serve client objectives.

Role and Responsibilities

We are seeking a Certified Salesforce Commerce Cloud (SFCC) Engineer with over 5 years of experience in e-commerce development and production support. This hybrid role, based in Bangalore (preferably commutable to the Manyata office with 2 days on-site weekly), operates primarily during 2 PM to 10:30 PM IST (with a possible one-hour timing adjustment). The role includes availability for on-call support during weekends and peak holiday seasons, with compensatory time off provided.

• Design, develop, and maintain scalable custom SFCC applications and integrations adhering to standard architecture frameworks.
• Analyze, debug, and implement fixes for code defects and system issues occurring in production environments.
• Integrate SFCC platforms with external systems such as payment gateways, content management systems, and order management systems (OMS).
• Manage routine code deployments, releases, and maintain consistent version control using GitHub.
• Deliver Level 2 and Level 3 application and production support for e-commerce storefronts.
• Identify, prioritize (P0-P3), and resolve production problems within established Service Level Agreements (SLAs).
• Perform Root Cause Analysis (RCA) on critical incidents, outages, and recurring system errors.
• Continuously monitor application performance, error patterns, user activity, and order processing via SFCC Log Center.
• Configure and oversee custom alerts, dashboards, and automated incident triggers using tools such as Splunk, Dynatrace, or Nagios.
• Use Linux/Unix command-line skills and basic shell scripting for operational tasks.

Qualifications and Desired Skills

• Salesforce Commerce Cloud certification is highly preferred.
• Experience supporting high-traffic e-commerce platforms.
• Strong command of troubleshooting and maintaining site availability and user experience improvements.
• Proficiency with GitHub for version control and coordinating code releases.
• Familiarity with integrating third-party systems and APIs.
• Basic knowledge of Unix/Linux command line and shell scripting.

Additional Details

• Location: Bangalore, India (Hybrid work with 2 days onsite in Manyata)
• Work Schedule: 2 PM to 10:30 PM IST with flexibility of 1 hour adjustment
• On-call support required during weekends and holiday peaks; compensatory offs granted.
• Annual Salary Range: ₹600,000 to ₹850,000 INR (around ₹1,000,000 budgeted)
• Educational Requirement: Bachelor of Science in Computer Science and Technology