Waiter / Waitress

About the Employer and Location

This opportunity is based at Anantara Mina Al Arab Ras Al Khaimah Resort, part of Anantara Hotels & Resorts, a global luxury hospitality brand inspired by Thai culture and authentic guest experiences. Established in 2001 in Thailand, Anantara now operates worldwide in prestigious destinations. The resort offers breathtaking beach, desert, and mountain environments in Ras Al Khaimah, UAE, known for its serene atmosphere and natural beauty.

The northernmost emirate is only 45 minutes from Dubai and provides diverse recreational options such as yachting, desert safaris, and mountain climbing (Jebel Jais peak).

Key Responsibilities

• Collaborate effectively with colleagues across all departments to ensure prompt guest service and seamless operations.
• Comply fully with hotel policies and Standard Operating Procedures for guest services, operational conduct, and personal grooming standards.
• Always report to your Supervisor before leaving your work station or floor.
• Maintain comprehensive knowledge of the hotel’s services and amenities to assist guests accurately.
• Adhere strictly to safety procedures to uphold a safe workplace.
• Respond positively to reasonable work-related instructions from Managers or Supervisors, even beyond your regular duties, to guarantee guest satisfaction throughout the hotel.
• Keep your work station clean and orderly according to hotel standards consistently.
• Acquire thorough knowledge of the food and beverage menus.
• Use Point of Sale (POS) equipment properly and follow the related operational procedures.
• Respect guest privacy and uphold security standards when entering guest rooms.
• Participate actively in all training sessions to improve professional skills and enhance guest experiences.
• Check corridors for trays after delivering room service orders.
• Manage and clean trays in the dish area attentively, ensuring condiments and utensils are accounted for.
• Carry out any additional duties or projects assigned as necessary.

Essential Qualifications

• Strong communication skills and a focus on excellent customer service.
• Ability to accurately take food and beverage orders.
• Good knowledge of food, beverage items, and menus.
• Basics of food safety and hygiene principles.
• Experience or capability in handling cash and operating POS systems.
• Good interpersonal skills and ability to work collaboratively within a team.
• Effective time management and ability to manage multiple tasks simultaneously.
• Maintain professionalism and composure during busy service times.