- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 6 دن قبل
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Role Overview
The Customer Relation Manager will be responsible for maintaining and nurturing the ongoing relationships with existing clients of Merci Global ERP. This position primarily focuses on customer retention, ensuring customer satisfaction, and addressing any issues proactively to prevent escalation.
Key Responsibilities
- Manage the health and satisfaction of current customers by building strong connections.
- Regularly visit client locations to engage directly with company owners and directors.
- Actively resolve complaints and grievances in a timely and effective manner.
- Ensure that all commitments made to customers are fulfilled properly.
Additional Information
This role emphasizes relationship maintenance rather than sales targets, with frequent travel to client site visits expected.
Skills
How they work
Communication
Problem Solving
Customer Focus
Relationship Building
Conflict Resolution