Regional Business Process Manager

About Pacific International Lines

Pacific International Lines (PIL), established in 1967, is a prominent global container shipping company headquartered in Singapore. Serving customers worldwide through a network spanning over 500 locations in more than 90 countries, PIL is focused on innovation and sustainability with a mission of "Driving Connectivity" and a target to achieve Net Zero carbon emissions by 2050. PIL fosters an inclusive and diverse workplace culture.

Role Overview

We are looking for a driven and experienced Business Process Manager to join our Riyadh, Saudi Arabia team. The successful candidate will champion business process excellence, standardize and automate workflows, and lead digital transformation initiatives for the region. Collaborating closely with Business Process Owners, agency teams, and regional leadership, you will enhance operational efficiency, governance, and sustainable growth.

Key Responsibilities

• Conduct comprehensive reviews of processes to identify improvement, automation, and digitalization opportunities.
• Promote and implement standardized best practices across regional agencies.
• Design optimized workflows to boost operational performance, quality, and customer satisfaction.
• Identify and drive continuous improvement initiatives within various business functions.
• Assess and develop automation projects including Robotic Process Automation (RPA) and workflow tools.
• Work in partnership with IT and business stakeholders on technology-driven process enhancements.
• Lead business process improvement projects particularly focusing on Sales and Customer Service areas.
• Manage project timelines, deliverables, stakeholder communication, and ensure smooth implementation.
• Facilitate change management efforts to secure adoption of new processes and systems.
• Monitor regional performance indicators and process metrics, analyze data, and recommend corrective actions.
• Prepare performance reports and advise leadership on operational effectiveness improvements.
• Develop and deliver training programs for Business Process Specialists within the network.
• Build and maintain strong collaborations with Business Process Owners, agency teams, and regional stakeholders.
• Manage stakeholder expectations and maintain alignment throughout project phases.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Project Management, Engineering, or related discipline.
• Proven background in Business Process Management, Continuous Improvement, Process Excellence, Business Transformation, or Project Management.
• Strong analytical, organizational, and problem-solving abilities.
• Excellent communication skills and adept at managing diverse stakeholders.
• Capability to convert business needs into actionable and sustainable process solutions.
• Familiarity with process mining tools and methodologies is advantageous.
• Experience in shipping, logistics, transportation, or supply chain sectors preferred.

Preferred Certifications

• Project Management certifications such as PMP, PMI, Agile, or Scrum.
• Lean Six Sigma Green Belt or Black Belt credential.
• Change Management certifications like CCMP or COPC.

Desired Personal Attributes

• Detail-focused with a strong analytical approach.
• Proactive and effective problem solver embracing challenges.
• Adaptable and comfortable working in dynamic, fast-paced settings.
• Excellent communicator and cooperative team player.
• Results-oriented with a commitment to continuous improvement.
• Customer-centric and dedicated to driving business value.
• Resilient and resourceful, capable of influencing at all organizational levels.

Why Join PIL

• Be part of a globally respected shipping company committed to innovation and sustainability.
• Engage in impactful transformation projects with regional significance.
• Collaborate with international and culturally diverse teams and stakeholders.
• Advance your career within a progressive environment focused on operational excellence and continuous improvement.

Additional Information

Location: Riyadh, Kingdom of Saudi Arabia

Eligibility to Apply: Candidates must currently have legal authorization to work in Saudi Arabia; those without this will not be considered.

Equal Opportunity: Pacific International Lines is committed to diversity and inclusion, offering equal employment opportunities to all qualified individuals.