Pool & Beach Manager

Company Overview

Situated in Doha along the pristine Arabian Gulf shoreline, The Ritz-Carlton is a distinguished 5-star resort boasting 374 beautifully appointed rooms and suites, multiple award-winning dining venues, a world-class spa, cutting-edge fitness center, and exceptional service standards. The resort also features serene indoor and outdoor pools, a private beach, and exclusive Club Lounge experiences, catering to guests seeking luxury and tailored hospitality. It is an ideal venue for memorable events, such as weddings and corporate meetings, supported by dedicated teams ensuring guests' unique visions come to life.

Role Purpose

The Pool & Beach Manager oversees the operations of pool and beach areas including bars, ensuring daily restaurant functions run smoothly while assisting with menu development and maintaining hygiene standards. The role aims to enhance guest and staff satisfaction alongside optimizing financial outcomes for these outlets. Training needs are identified and executed to meet objectives.

Responsibilities

• Supervise and manage pool and beach team daily operations, stepping in to perform duties when necessary.
• Ensure adherence to high service and sanitation standards across restaurant, bar/lounge, and room service environments.
• Adjust staffing levels in line with operational demand, guest service quality, and financial targets.
• Lead and motivate team members through effective communication, integrity, role modeling, and development coaching.
• Foster a cooperative and respectful team atmosphere that builds trust.
• Clarify expectations and maintain productivity among staff.
• Develop and prioritize departmental goals to improve operational efficiency.
• Enforce compliance with food and beverage policies, safety standards, and applicable laws including local liquor regulations.
• Provide exemplary customer service, managing guest relations and resolving any service issues promptly.
• Facilitate opportunities to meet guests informally to gather feedback and ensure continuous service improvement.
• Support human resources efforts by setting performance standards, coaching staff, delivering training, and encouraging employee retention.
• Utilize an open-door policy to address employee concerns and foster a positive work environment.
• Assist floor staff during busy meal periods and maintain quality control over product presentation.
• Oversee daily shifts in the absence of the Assistant Restaurant Manager, including financial management tasks such as purchasing and invoice payments.

Candidate Profile & Requirements

• High school diploma or GED with at least 4 years of experience in food & beverage, culinary, or related fields; OR
• A 2-year accredited degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related majors along with 2 years relevant experience.

Additional Information

• Full-time position based in West Bay Lagoon, Doha, Qatar.
• Employment under Management role category within Food & Beverage and Culinary sectors.
• The company provides a competitive package including accommodation, flights, transport, meals, exclusive training and leadership programs, wellness discounts, medical coverage, and access to global hotel perks.
• The Ritz-Carlton pledges equal opportunity employment fostering a culture valuing diversity, respect, and compliance with all relevant laws.

About The Ritz-Carlton Culture

The brand emphasizes its "Gold Standards" as the foundation guiding daily operations and service philosophies. Employees are considered central to success through passion, care, commitment, and pride in creating lasting memories for guests. The company supports continuous professional growth, internal opportunities, training, and maintaining an inclusive workplace environment.