Kannada Voice Process Associate

Role Overview

This position is for a full-time, on-site Kannada Voice Process associate located in Coimbatore. The primary responsibility is managing inbound customer calls in Kannada, addressing inquiries, resolving issues, and providing precise information professionally. The incumbent must adhere to established business process workflows, record customer interactions, and escalate complex problems appropriately. Collaboration with colleagues and supervisors to enhance call handling effectiveness, attending training programs, and ensuring compliance with quality and performance standards are essential components of this role. Additionally, supporting initiatives aimed at process improvement and providing consistent, customer-focused communication across various channels is expected.

Qualification Criteria

• Excellent communication and customer service skills with fluency in Kannada and working knowledge of English or other applicable languages.
• Ability and willingness to learn, accept feedback constructively, and share knowledge with team members.
• Basic computer skills and familiarity with call center or BPO operations.
• Flexibility to work in rotational shifts as required.
• Minimum education: high school diploma or equivalent; a graduate degree in any field is advantageous.
• Previous experience in voice processes, customer support, or BPO sectors is preferred but not compulsory for motivated and trainable candidates.