Customer Development Manager - Carrefour/Naivas

Job Overview

As a Customer Development Manager at Mars Snacking in Nairobi, Kenya, you will be tasked with steering profitable and sustainable growth for Carrefour. This involves collaborating closely with the customer, distributor, and Mars Associates to position Mars as the preferred partner within the Modern Trade channel by using strategic customer planning, financial discipline, and insightful analysis.

Candidate Profile

• Minimum of 5 years’ experience in Key Accounts or Business Development, including solid expertise in Field Sales Management.
• Possession of at least a Bachelor's Degree; an MBA is considered an advantage.
• Demonstrated leadership qualities such as a strong results orientation, accountability, collaboration across functions, and a customer-centric approach.
• Skilled in strategic selling, negotiation, customer planning, and applying financial judgment to achieve beneficial outcomes for all parties.

Primary Responsibilities

• Lead the execution of both short- and long-term customer plans designed to achieve sustainable, profitable volume and value growth for Carrefour.
• Continuously monitor plans and adjust proactively during the demand planning process to ensure profitability and excellent customer service.
• Contribute to channel revenue management by applying financial rigor and enhancing efficiency of trade spending.
• Develop strong customer relationships by positioning Mars as the partner of choice via joint business plans, business reviews, and executive-level meetings.
• Work in close partnership with the Modern Trade Distributor teams to align objectives and successfully meet customer business goals.

What Mars Offers

• Opportunity to collaborate with over 130,000 talented and diverse Associates embracing the Five Principles.
• Being part of a company driven by purpose, focused on shaping the future responsibly.
• Comprehensive learning and development from day one, including access to Mars University.
• Competitive remuneration and benefit package inclusive of company bonus.