Tech Support/Admin

About AvePoint

AvePoint is an international data management and governance company that supports more than 21,000 customers around the world in improving digital workplaces across Microsoft, Google, Salesforce, and other collaboration ecosystems. The company works with over 3,500 managed service providers, resellers, and systems integrators through its global channel partner network, and its solutions are available in more than 100 cloud marketplaces.

AvePoint emphasizes a workplace culture built on agility, enthusiasm, and collaboration, with a focus on personal growth, ownership, and making a meaningful contribution.

Role Summary

This position provides project and operational administrative support to help Project Managers keep application systems running smoothly and efficiently. The role involves coordination across teams and contributes to technology projects and operational activities across the organization.

Key Responsibilities

• Act as the point of coordination for Project Managers on administration related to augmented resources and interns, including requisitions, timesheet follow-up, reflection reports, leave requests, and related tracking.
• Assist with hiring, onboarding, and offboarding of project team members, including security clearance processing and completion of onboarding/offboarding checklists.
• Support project administration tasks such as financial tracking and renewal monitoring for augmented resources.
• Maintain project and operations documentation and tracking records, including preparation support for audits.
• Monitor account compliance, vulnerability compliance, and incident logs, and compile operational data such as server usage and performance metrics for weekly operations meetings in line with key risk indicators.

Requirements

• Bachelor’s degree in business management, business administration, or a closely related discipline.
• At least 5 years of experience in project administration, PMO support, or a similar administrative role, ideally within IT or a comparable industry.
• Strong attention to detail and a high level of accuracy.
• Ability to work on your own, take responsibility, and manage assigned deliverables.
• Understanding of organizational effectiveness and operations management.
• Strong interpersonal and communication abilities.
• Well-developed organizational skills.
• Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint.
• Team-oriented mindset with strong analytical and writing skills.

Additional Information

AvePoint values diversity and inclusion and is committed to creating a workplace where people from different backgrounds, experiences, and identities can thrive and feel they belong. The company follows applicable data protection laws and its Privacy Notice when handling any personal data shared during the application process.