Social Media Manager

About MEXC

Founded in 2018, MEXC is an international cryptocurrency exchange catering to millions globally. The company focuses on creating a secure, efficient, and accessible environment for trading digital assets. MEXC offers competitive trading fees, abundant liquidity across diverse assets, and rapid access to trending tokens. Its platform supports a full range of services, including spot and derivatives trading, staking, and other digital asset products aimed at both individual and institutional traders. With a foundation of high-performance infrastructure and a user-centric approach, MEXC ensures swift execution, robust market depth, and a smooth user experience worldwide.

MEXC fosters a culture of continuous enhancement and open collaboration, valuing clear communication, practical solutions, and proactive ownership of ideas. Teams are encouraged to share insights, question norms, and actively contribute to the platform's evolution. As digital finance advances, MEXC remains dedicated to innovation, transparency, and global growth, building a reliable platform for next-generation fintech.

Key Responsibilities

• Develop and implement a global community operations strategy spanning multiple languages, aligned with brand objectives, user growth targets, and market opportunities.
• Oversee comprehensive community content planning, activation, user retention, and conversion initiatives, encompassing both ongoing community management and real-time event campaigns.
• Collaborate with cross-functional teams including Product, Brand, PR, Growth, and Customer Support to facilitate product launches, events, partnerships, and worldwide marketing efforts.
• Track community sentiment, gather user feedback, monitor trends and topics to initiate community activities that enhance engagement, manage risks, and improve user experience.
• Set and maintain consistent community communication styles and operational standards for regional communities operating across different time zones.
• Lead, support, and guide global teams of multi-language community moderators and operators.
• Establish clear community-centric performance indicators, create dashboards, and use data-driven insights to refine operational strategies and boost retention, engagement, and conversion.
• Build and maintain strong relationships with key opinion leaders (KOLs), ambassadors, and local crypto community influencers.
• Detect emerging community channels, understand local crypto cultures, and align the global community structure accordingly.

Candidate Requirements

• At least 8 years of experience managing community operations, preferably in high-speed, consumer-oriented sectors like crypto, fintech, or web3 technologies.
• Demonstrated success in developing and expanding multilingual global communities, achieving notable gains in user engagement, retention, and brand loyalty.
• Deep familiarity with crypto culture and web3 community behaviors on platforms such as Telegram, Discord, and X.
• Practical knowledge of community activation, retention strategies, and crisis management within global crypto communities.
• Experience designing community operation frameworks and global market entry strategies for user groups.
• Fluency in English and Mandarin with excellent written and oral communication skills in both languages.
• Proven ability to manage and mentor distributed community operation teams and moderators.
• Strong analytical aptitude for interpreting community data to adjust strategies and achieve business goals.
• Creativity, agility, and comfort working within fast-paced, globally remote environments.
• Preferred candidates based in Singapore, though remote work is acceptable.

Why Join MEXC

• Empowerment through responsibility and freedom for personal growth.
• Encouragement to take initiative, lead projects, and influence platform development.
• A culture emphasizing learning via training and knowledge sharing.
• Recognition and support for impactful ideas and meaningful contributions.
• Opportunities for role evolution and increased responsibility amidst rapid global expansion.
• Collaboration across diverse regions and cultures within a widely used global platform.