Operations Manager

Role Overview

We are seeking an experienced Operations Manager to oversee the full lifecycle of event operations for TOKEN2049 and SuperAI events. This role involves managing all logistical facets including ticketing, registration, exhibitor and vendor coordination, as well as on-site event execution. The successful candidate will devise and implement a comprehensive event operations strategy that elevates our presence and attendee experience to a world-class standard.

TOKEN2049 differentiates itself globally by emphasizing exceptional attendee engagement and meticulous attention to detail. The Operations Manager will be vital in ensuring a seamless, engaging experience for all participants, both digitally and during the live events.

Responsibilities

• Design and implement a strategic roadmap to advance TOKEN2049’s event operations to superior levels.
• Lead recruitment, development, and management of junior operations staff.
• Handle comprehensive ticketing processes including sales, inventory control, and customer support.
• Coordinate end-to-end event planning and onsite execution, ensuring flawless logistics integration.
• Innovate and deploy new operational systems to improve efficiency and effectiveness.
• Oversee both online and onsite registrant management from pre-event through event completion.
• Analyze operational data to evaluate performance metrics and recommend enhancements.
• Supervise the Community Team to guarantee timely responses to all inbound and outbound communications.
• Manage the TOKEN2049 Help Desk providing outstanding customer service throughout the event process.
• Collaborate with vendors to promptly resolve issues or adapt plans during both pre-event and event phases.
• Oversee event personnel, volunteers, and subcontractors present onsite.
• Proactively troubleshoot and resolve any event-day challenges to ensure event success.

Qualifications & Skills

• At least 10 years’ experience in event operations and ticket management for substantial international events.
• Entrepreneurial mindset combined with a detail-focused, pragmatic approach and self-driven attitude.
• Proven ability in planning and integrating new operational systems or initiatives.
• Outstanding communication skills, both written and oral, with excellent interpersonal capabilities.
• Strong problem-solving skills, critical thinking, and the ability to remain composed under pressure.
• High level of resilience and patience in dealing with complex operational challenges.
• Effective project management abilities, capable of handling multiple concurrent projects and meeting deadlines.
• Interest or enthusiasm for the Web3, cryptocurrency, or AI sectors is considered advantageous.
• Fluency in English, both spoken and written, is essential.