Insurance Process Administrator

About the company

Bionic is focused on simplifying business life for small business owners by bringing essential services together in one place, supported by technology and strong customer service. The business is expanding and is hiring an Insurance Process Administrator to support the Insurance Team.

Role overview

In this position, you will help the insurance sales function by keeping operational processes accurate, current, and reliable so customers receive a smooth experience.

Key responsibilities

• Prepare and issue insurance policy documents to customers within the agreed turnaround time.
• Track the accuracy of documentation and share updates or reports on any issues found.
• Handle policy cancellations and arrange customer refunds where needed.
• Manage shared team email inboxes by sorting, assigning, and completing messages.
• Produce daily case reports and allocate cases appropriately.
• Work towards performance targets that improve over time.

About you

The ideal person is proactive, comfortable working in a busy team, and able to coordinate effectively with different stakeholders. Strong communication, organisation, and a positive attitude are important, along with a sharp eye for detail. Because this is a regulated insurance environment, high ethical standards are essential.

Required skills and capabilities

• Clear communication and stakeholder coordination
• Good time management and prioritisation
• Confidence working to KPIs in a fast-moving environment
• Strong attention to detail
• Basic proficiency with Microsoft Word, Excel, and PowerPoint
• Professional judgement and ethical decision-making
• Positive, can-do mindset

About the wider business

Bionic Group has more than 700 employees across three office locations and four businesses: Bionic in London, Bionic Outbound in Luton, Think Business Loans in Chelmsford, and Smart field-based agents. The company describes itself as a high-energy workplace built around teamwork, collaboration, and strong career progression.

Benefits

• Private healthcare coverage
• Employee Assistance Programme with virtual GP access, priority physio, and talking therapies
• Eyecare scheme
• 25 days of annual leave plus 8 UK bank holidays, with additional entitlement increasing by tenure
• 1 paid day each year for a family or religious occasion after successful probation
• 1 paid volunteer day for charity work each year
• Option to buy or sell up to 3 extra days of leave annually
• Enhanced maternity, paternity, or shared parental leave
• 2 days off for your wedding when you join, rising to 5 days after 2 years of service
• Flexible working options and a hybrid working approach
• Auto-enrolled salary sacrifice pension scheme
• Life assurance
• Season ticket loans, salary advances, and loans to help buy or rent a home, depending on tenure
• Cycle to work scheme
• Highflyers incentive offering VIP experiences for top performers
• Summer and Christmas celebrations, business and local awards, and recognition events
• Long service awards

Additional information

The role is based in London, England, United Kingdom. It is a full-time position with an on-site working arrangement.