Customer Support Specialist - Fully Remote

About Mercor

Mercor bridges top creative and technical experts with premier AI research laboratories. Based in San Francisco, the company is backed by notable investors including Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position Overview

This contract role as a Customer Support Specialist is remote and offers compensation ranging from $80 to $160 per hour.

Key Responsibilities

• Evaluate and review documents specific to certain domains to ensure their quality, accuracy, and relevance.
• Offer detailed and structured feedback aimed at enhancing document quality and service delivery.
• Collaborate with various teams to strengthen customer support and success strategies.
• Apply strong analytical abilities to contribute to influential evaluation projects.
• Operate independently and manage tasks asynchronously to meet given deadlines.

Qualifications

Required:

• At least a bachelor's degree.
• Minimum of two years professional experience in a relevant field.
• Proficient in Microsoft Excel, PowerPoint, and Word.
• Strong skills in document analysis and review.
• High attention to detail and adherence to structured guidelines.

Preferred:

• Background in customer support, service delivery, or customer success roles.

Application Process

• Submit your resume.
• Complete an AI-based interview reflecting on your resume.
• Fill out and submit the application form.

Additional Information

• Applications are reviewed every day; completing all steps increases chances of selection.
• For interview and platform details, refer to Mercor's talent documentation.
• Support inquiries can be directed to support@mercor.com.