Customer Support Executive

Job Overview

We are seeking a Customer Support Executive to engage with clients, handle inquiries, and assist in order management to support business growth. This role involves proactive communication and coordination to ensure customer satisfaction.

Key Responsibilities

• Engage with customers to address inquiries and track orders effectively.
• Prepare detailed quotations and dispatch them via email to prospective clients.
• Collaborate with customers to facilitate timely responses and efficient order processing.
• Identify and establish contact with decision-makers such as Purchase Managers and Procurement Heads within target organizations.
• Maintain organized records of customer interactions, quotations, and follow-up activities.
• Assist the sales team with lead generation and other business development initiatives.
• Foster and sustain strong relationships with both current and potential clients.
• Ensure all communications, whether by phone or email, are prompt, courteous, and professional.

Required Qualifications

Information on specific educational requirements has not been provided.

Compensation

The position offers a monthly salary ranging from INR 12,000 to INR 18,000.