Account Manager - Managed Service Provider (MSP)

Overview

An established Managed Service Provider (MSP) is seeking an Account Manager to take full ownership of and develop a client portfolio composed of SME and mid-market businesses. This role centers on client retention and expansion, acting as the main liaison for assigned clients, uncovering upselling possibilities, resolving any escalations, and fostering solid, enduring relationships. The position is fully remote, catering to clients throughout Australia.

Key Responsibilities

• Manage an assigned portfolio of MSP clients as the chief point of contact
• Perform consistent account evaluations and pinpoint chances to broaden service offerings
• Collaborate with technical and service delivery teams to uphold client satisfaction and service levels
• Oversee contract renewals and negotiation processes
• Serve as the escalation contact for client concerns, ensuring prompt internal coordination for resolution
• Maintain and update account status, sales pipeline, and forecasts using CRM tools

Candidate Profile

• Prior experience in account management, client success, or comparable client-centered roles within IT services or MSP domains
• Alternatively, background as an SDR or BDR with enthusiasm for transitioning into comprehensive account management
• Exceptional communication and relationship management abilities
• Capability to juggle multiple priorities across a client base efficiently
• Self-driven with proven effectiveness in remote working environments

Compensation and Benefits

• Annual salary of $100,000 plus superannuation contributions
• Fully remote working arrangement