Operations Manager

About the company

Rentokil Terminix is recognized as the largest pest control organization in the world, with a wide and advanced portfolio of pest management solutions and services. In Canada, the company is known for delivering complete pest control support using modern technology and a strong focus on quality. It has grown rapidly and has more than doubled in size over the past five years. The organization backs self-driven employees with ongoing learning opportunities, incentives for strong performance, and extra rewards tied to business growth. It serves many leading brands across sectors such as manufacturing, distribution, retail, food service, and hospitality.

Role overview

The company is hiring an experienced Operations Manager for its Toronto location. This person will lead, train, and develop a team of service technicians while helping the business reach sales and revenue targets, strengthen client loyalty, and maintain high service standards.

Key responsibilities

• Oversee the day-to-day work of pest control technicians with a strong focus on customer service quality.
• Guide team members across operational processes, service delivery, and client support.
• Handle core financial aspects of the operation, including revenue improvement and cost management.
• Travel throughout the assigned territory to meet clients, support technicians in the field, and coordinate closely with the sales team on growth opportunities.
• Be available for a flexible schedule that may include early starts and weekend work when required.
• Prepare and submit weekly, monthly, and annual reports as needed.
• Review and refine appointment schedules for efficiency, route planning, quality control checks, and account handling.

Requirements

• A bachelor's degree is preferred, though it is not mandatory.
• 3 to 5 years of experience in a management position with a strong customer service focus.
• Prior experience managing pest control operations is required.
• Proven ability to train, mentor, and coach service-focused professionals.
• Strong verbal and written communication skills are essential.
• Experience in a route-based service environment is an advantage.
• Must be able to secure and keep any licenses or certifications required by federal, provincial, and local authorities.
• Successful completion of a pre-employment background screening is required.
• A valid driver's license is required, along with a passing motor vehicle record check.

Benefits and perks

• Company car
• Company events
• Dental coverage
• Employee assistance program
• Extended health coverage
• Life insurance
• Paid time off
• RRSP matching up to 3.5%
• Vision coverage

Equal opportunity and accommodations

Candidates who need accommodations at any stage of the interview process should contact the HR department. The employer is an equal opportunity organization and welcomes applications from women, Indigenous peoples, persons with disabilities, and visible minorities. It is also committed to providing accommodation for applicants with disabilities during recruitment in line with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

Privacy notice

The organization states that it protects personal data and follows applicable privacy regulations throughout recruitment. By submitting an application, candidates agree to the handling of their information as outlined in the company’s privacy policy.