General Manager

Role overview

TGI Fridays UK is looking for a General Manager to lead one of its Birmingham restaurants and create a lively, guest-focused experience built around great food, upbeat energy, and celebration. The brand is known for American grill dining and for delivering a distinctive service style on every shift.

This is a leadership opportunity to help shape the restaurant’s culture, performance, and service standards while being bold, authentic, and approachable in everything you do.

What you will be responsible for

• Taking complete ownership of restaurant performance across people, guest experience, sales, profit, standards, health and safety, and front-of-house/back-of-house operations.
• Making sure company standards are consistently upheld while driving budget delivery and growth through a people-first, guest-focused, operational excellence approach.
• Leading through example and acting as a cultural role model for the brand.

What the company is looking for

• Previous success in a comparable leadership position, with evidence of strong delivery and team leadership.
• A clear ability to build and sustain a guest-obsessed service culture.
• Experience in restaurant, hospitality, or kitchen environments.
• A track record of guiding teams to strong results.
• Confidence with financial management, including audits and due diligence.
• Strong capability in budgeting, labour control, and forecasting.
• Commercial awareness with the ability to improve sales and business outcomes.
• Quick thinking and effective problem-solving skills.
• Excellent communication skills for motivating teams and creating great guest experiences.
• A positive, engaging personality that adds energy to every shift.

Pay and contract

The role comes with a competitive salary, a guaranteed 48-hour contract, and unlimited TRONC.

Benefits

• Guaranteed 48-hour contract in a 7-day operation.
• 30 days of paid holiday each year.
• Enhanced pension support and private medical cover.
• 50% discount on food in the restaurants for you and up to 5 guests.
• Access to reward schemes, long-service recognition, leadership conferences, and cultural events throughout the year.
• Entry to local incentive programmes that can include unique travel experiences worldwide.
• Learning and development programmes designed to accelerate career progression.
• Refer-a-friend bonuses for successful referrals.
• Unlimited TRONC.
• Family-friendly policies, including enhanced maternity and paternity pay.
• Wellbeing support for day-to-day needs and important life moments.
• 24/7 access to nurses, counsellors, midwives, and pharmacists.
• Discounted gym membership and online fitness classes.
• The chance to build strong friendships as part of the team.

About the employer

The workplace values individuality, authenticity, diversity, and inclusion. The company highlights support for LGBTQ+ rights, gender equity, and accessibility, and encourages team members to bring their true selves to work.

Additional information

This position is based in Birmingham, England, United Kingdom and follows an onsite working model.