Database Administrator

Role overview

The Database Administrator will handle the daily operation, upkeep, and reliability of the bank’s database environment. This role covers the full database lifecycle, including setup, configuration, upgrades, performance improvement, backup and recovery, replication, and support for disaster recovery readiness.

Core duties

The position involves managing database systems across production, disaster recovery, development, and testing environments, as well as working with infrastructure teams to plan capacity and support business continuity.

• Install, configure, and upgrade database platforms as needed.
• Build, maintain, and support databases used for production, DR, development, and testing.
• Improve database performance through tuning and optimization.
• Design and implement backup and recovery procedures together with the IT data processing team.
• Set up and maintain data replication between production, disaster recovery, and data reservoir environments.
• Monitor database systems and carry out routine maintenance.
• Work with system administrators on capacity planning for existing and future databases.
• Perform database failover and switchover activities when disaster recovery is required.

Performance expectations

• Support revenue growth and cost efficiency initiatives.
• Put in place a control structure that ensures strong visibility and dependable franchise operations.
• Deliver projects and system changes efficiently and on time to support key business goals.
• Maintain an annual Business Survey score of at least 8 out of 10.
• Keep significant incidents to no more than 5 per week.
• Achieve an IT User Survey score of 7 out of 10.
• Close 90% of agreed SLA timelines for major and general complaints.
• Limit emergency changes to 10% or less of total changes.
• Ensure disaster recovery exercises are successfully completed.

Qualifications

A BSc in IT, Computer Science, or a closely related discipline is required. Professional certifications such as OCP, ITIL Foundation, Microsoft Certified Azure Fundamentals, or AWS Certified Cloud Practitioner are considered an advantage.

Experience

Applicants should have at least 5 years of experience after qualification in a similar or related role. Prior exposure to IT technical support in an infrastructure setting, including user/system support, maintenance, upgrades, and incident resolution, is also expected.

Additional information

Behavioural competencies

• Practical problem-solving
• Questioning and improving ideas
• Building technical expertise
• Adaptability to change
• Supporting and enabling others
• Analytical information review

Technical competencies

• Support knowledge of applications
• Incident and problem resolution
• Infrastructure and platform support
• Application systems understanding
• IT programme coordination
• Root cause analysis
• Service management practices