Customer Assistant

Role overview

This position is a strong fit for someone starting their working life or for an experienced retail professional looking for a fresh opportunity. As a Customer Assistant at Boots Ireland in Limerick, you will be based in store and support the team in delivering a welcoming and efficient customer experience.

Main duties

You will report to the Assistant Store Manager or Store Manager and may be assigned to tills, customer advice, or back-of-house support. The role focuses on helping customers feel comfortable, sharing product knowledge, supporting store presentation, and keeping day-to-day operations running smoothly.

• Support customers by listening carefully, answering queries, offering guidance on products, suggesting suitable alternatives, and providing small but helpful touches such as offering a basket.
• Learn the store’s offers and schemes and actively promote them to customers.
• Contribute to smooth store operations by maintaining shelf availability and presentation, serving on tills, and assisting with stock handling in stock rooms.
• Work collaboratively with colleagues to create an excellent shopping experience and help keep the store clean, tidy, and presentable.

What you should bring

Full training is provided. Boots is looking for people who can adapt to a busy, changing setting and who are comfortable working at pace. Strong communication and listening skills are important, along with a team-focused attitude and an understanding that small details can have a big impact on customer interactions. A genuine interest in representing the Boots brand and helping customers choose the right products is also valued.

Previous experience in customer care or retail service would be beneficial, but it is not required.

Benefits

• PRSA pension membership
• Partial paid maternity leave
• Discretionary annual bonus
• Staff discount benefits
• Flexible benefits programme

Additional information

Some benefits are subject to exclusions and may apply only to eligible roles. Further details on the wider benefits package are available through the employer’s careers information. Boots notes that salary figures shown on third-party sites are not supplied or approved by the company and may not be accurate.

Inclusion and workplace culture

Boots says it aims to create a considerate and inclusive environment where colleagues can be themselves and develop their potential. The company describes itself as an equal opportunity employer that values diversity and works to maintain a positive workplace for everyone.

Next steps

If selected, you can expect an in-store interview within 14 days. If you need support during the application or interview stages, reasonable adjustments can be arranged.

Working arrangement

This is an onsite role based in Limerick, County Limerick, Ireland.