Community Management Associate

Role overview

This role supports a partner organization and all application handling and next steps are managed by that employer. The position is based in Canada and is centered on hands-on community engagement across fast-moving digital platforms.

You will help grow and care for global online communities on channels such as TikTok, Instagram, YouTube Shorts, and other emerging social spaces. The work calls for creativity, cultural awareness, and quick, thoughtful responses to keep conversations relevant for diverse audiences around the world.

A major part of the job is helping define how the brand sounds across social channels, especially for younger audiences like Gen Z. You will also spot cultural moments and online conversations, then turn them into timely interactions that feel native to each platform.

In addition, you will help bring forward stories from volunteer communities and present them in engaging ways suited to social media. The environment is iterative and experimentation-led, so curiosity, adaptability, and a data-aware mindset are important.

Key accountabilities

• Help build a structured playbook for community management across several social platforms.
• Refine the brand voice for social channels while keeping messaging consistent and adapting it to different platform cultures and audiences.
• Watch online discussions, cultural trends, and live moments to uncover opportunities for engagement and storytelling.
• Respond to comments, messages, and community discussions in a steady voice that reflects the brand.
• Work with communications and social teams to highlight community stories, milestones, and impact-focused content.
• Measure engagement, community sentiment, and content results to guide strategy and testing.
• Evaluate and suggest tools, features, and methods that strengthen social listening, responsiveness, and scale.

Required background

• At least 2 years of experience in community management or social media engagement.
• Solid familiarity with short-form video platforms including TikTok, Instagram Reels, and YouTube Shorts.
• Ability to write engaging, culturally aware copy and maintain a clear tone of voice across channels.
• Experience with social listening and analytics tools for tracking conversations and shaping strategy.
• Strong written and spoken communication skills, along with sound editorial judgment.
• Comfort juggling multiple priorities in a fast-paced remote environment with cross-functional collaboration.
• Awareness of cultural differences and how messages may land across regions and communities.
• A collaborative approach, curiosity about online culture, and enthusiasm for testing new ideas and formats.

Benefits and working model

• Competitive pay aligned to location and experience.
• Fully remote work with opportunities to collaborate globally.
• Flexible scheduling that supports better work-life balance.
• The chance to contribute to high-impact, mission-led digital communications.
• Access to current social media tools and experimentation practices.
• Room for professional growth in a fast-changing global digital setting.
• An inclusive workplace culture that emphasizes diversity, equity, and collaboration.

Application and hiring process

This opportunity is promoted through a matching process that helps surface strong-fit candidates for review. Applications are assessed against the role’s main requirements, and the shortlist is then shared with the hiring employer. Final decisions, interviews, and assessments are handled by the employer’s own team.

Privacy and data notice

By applying, you acknowledge that your personal information may be used to evaluate your candidacy and shared with the hiring employer as part of the recruitment process. The processing is based on legitimate interest and pre-contractual steps where applicable under data protection laws, including GDPR. You may request access, correction, deletion, or objection to your data at any time.

Automated tools may assist with parts of the recruitment workflow, such as reviewing applications, analyzing resumes, or checking responses for possible inconsistencies or verification signals. These tools support the recruitment team but do not replace human judgment, and final hiring decisions are made by people. For more details on data handling, you can contact the recruiter or employer directly.