Administrator L3

Role overview

This role is for an experienced desktop support and junior technician professional based in Dublin, County Dublin, Ireland. The position requires practical, hands-on capability in network and cabling work, along with clear communication skills. The work focuses on supporting end users during moves, handling basic technical issues, and carrying out desk setup and de-installation tasks.

Key duties

• Provide floor-walking support to end users, including assistance with testing and post-move checks.
• Troubleshoot and resolve first-line technical issues, then update the issues log accordingly.
• Help users raise incident tickets when a problem cannot be fixed immediately and record the incident reference in the log.
• Spot recurring issues and share observations with the Administrator and Project Manager.
• Join the daily team huddle and report on planned work for the day.
• Route non-technical matters to the appropriate support group.
• Receive delivered equipment, including unpacking items and handling waste according to site instructions.
• Install and remove desktop technology such as computers, monitors, keyboards, mice, and cameras, and also remove AV equipment when required.
• Carry out cabling work in line with the correct technical standards.
• Check that every desk has functioning technology after setup.
• Complete administrative work such as trackers and related spreadsheets.
• Support asset management activities.
• Prepare equipment and cables for relocation by wrapping them securely.
• Sort de-installed equipment into items for reuse and items for disposal.
• Perform any other reasonable task assigned to the role.

Skills and experience

The ideal candidate should already have solid practical experience, especially in desktop support. Strong communication skills are expected. Prior network experience and comms room installation experience are helpful, but they are not mandatory if the candidate is willing to learn.

Experience required

This position calls for 3 to 5 years of relevant experience.

Additional information

The hiring note emphasises that actual hands-on experience is necessary. The organisation describes itself as a modern digital transformation partner and highlights a culture of reinvention, career growth, and continuous evolution.

Mandatory skill

Desktop support.