Servicing Administrator

About the Role

Our client, a dynamic healthcare solutions company based in Havant, England, is seeking a Servicing Administrator to enhance their operations. This role involves delivering exceptional customer service and managing after-sales servicing tasks to support a rapidly growing organization dedicated to improving quality of life through specialist healthcare products.

Key Responsibilities

• Organize and coordinate servicing, repairs, and maintenance requests from start to finish.
• Arrange engineer appointments, workshop repairs, and customer call-outs effectively.
• Maintain detailed records of servicing activities, customer communication, and preventative maintenance timetables.
• Communicate professionally with clients via phone and email to address after-sales inquiries.
• Manage customer expectations by providing timely and clear updates.
• Oversee the management of demo, trial, and hire equipment including stock monitoring, returns, and redeployment.
• Handle hire documentation and invoicing ensuring data accuracy.
• Collaborate closely with engineers, warehouse, operations, and sales teams to ensure seamless service delivery.
• Track pending actions and ensure timely completion of follow-ups.

Candidate Requirements

• Strong skills in administration and organization with a detail-oriented mindset.
• Ability to handle multiple priorities in a fast-moving environment.
• Proven excellence in customer service through phone and email communication.
• Confidence in using business systems, spreadsheets, and internal databases.
• Self-motivated with ownership mentality to see tasks through to completion.
• Collaborative team player with a positive and proactive attitude.
• Background in customer service, servicing administration, operations support, logistics, after-sales, or coordination is an advantage.

Benefits and Working Conditions

• Competitive salary up to £30,000, depending on experience, plus company bonus scheme.
• Opportunities for career advancement within a rapidly expanding business.
• Comprehensive training and continuous development support provided.
• Supportive work environment including fully stocked kitchen, onsite parking, pension scheme, and flexible working arrangements as needed.
• Standard working hours are Monday to Friday, 08:00 to 16:30, office-based.
• Annual leave entitlement of 23 days plus statutory holidays.