Sales Coordinator

About Anantara Hotels & Resorts

Anantara Hotels & Resorts is an international luxury hotel and resort brand inspired by Thai culture and authentic hospitality. Established in 2001, the brand has expanded worldwide, operating in some of the globe's most scenic locations, from beaches and islands to urban centers and historic sites. The company strives to create memorable experiences for guests and offers a limitless career path fueled by a spirit of generosity and warmth.

Job Location

Anantara The Palm Dubai Resort, Dubai, United Arab Emirates.

Key Responsibilities

• Understand and effectively communicate the Anantara brand's business strategy and market positioning.
• Keep personal knowledge updated on all Anantara products and services, competitor offerings and prices, as well as current industry trends.
• Prioritize efforts based on the significance and priority of existing accounts.
• Respond promptly and professionally to client inquiries, maintaining proactive follow-up to optimize conversion rates and ensure guest satisfaction.
• Utilize IT support tools relevant to sales, including CRM systems, specialized sales software, Opera PMS, and Microsoft Office suite.
• Maintain and regularly update client databases and CRM records for data accuracy, supporting focused sales and marketing initiatives.
• Prepare accurate management reports detailing business results, sales activities, account production, forecasts, and plans of action.
• Process all department-related documentation, such as proposals, quotations, agreements, correspondence, and reports, thoroughly and efficiently.
• Manage administrative duties related to group, MICE, and event bookings from confirmation to operational handover, ensuring all event documentation and contractual requirements are met within deadlines.
• Support and participate in client familiarization trips, site inspections, sales trips, roadshows, trade exhibitions, and promotional events to aid hotel sales targets.
• Assist in developing and maintaining client relationships, ensuring CRM database is current with account and potential revenue information.
• Identify opportunities to upsell and cross-sell hotel products, including guestrooms, meeting facilities, and dining experiences, contributing to revenue objectives.