Fraud Analyst

About Wave Mobile Money

We are on a mission to transform Africa into the first cashless continent. With over half of Sub-Saharan Africa's population unbanked due to high fees and limited access to branches, we provide seamless financial services that are free of account fees, instantly accessible, and widely accepted, even where infrastructure is irregular. Since launching our mobile app in Senegal in 2017, we have expanded to millions of users across nine countries.

Your Role and Responsibilities

As a Fraud Analyst based in The Gambia, you will play a key role in safeguarding our customers, agents, and the business from fraud risks, while maintaining accessible and user-friendly services. Reporting to the Regional Risk Lead, your duties will include:

• Conducting periodic assessments of fraud risks.
• Visiting field locations regularly to understand local challenges and align fraud prevention strategies with growth objectives.
• Identifying vulnerabilities of customers, agents, and staff to potential fraud.
• Creating and delivering accurate data reports and dashboards, including partner and regulatory reports.
• Helping develop fraud training materials tailored to risk exposures.
• Facilitating communication on fraud issues among stakeholders, including customers.
• Investigating suspicious activities and escalating them as needed.
• Monitoring transactions flagged as suspicious and ensuring follow-up actions.
• Collaborating with legal teams and authorities to resolve fraud cases.
• Analyzing fraud data to extract meaningful insights that aid decision-making.
• Engaging with agents about commission disputes and proactively informing them about commission adjustments with supporting evidence.
• Undertaking additional tasks as required by the business.

Key Information

• Working location at our Kotu office with occasional field visits across The Gambia.
• Legal work authorization within The Gambia is a prerequisite.
• Competitive salary structured through a transparent formula.
• Extensive health insurance coverage for employees and dependents.
• Supportive parental leave policies: 26 weeks for mothers and 4 weeks for fathers, alongside subsidized childcare upon return.
• Wellness support including gym memberships, fitness activities, and equipment subsidies.
• Provision of airtime reimbursement and complimentary meals in a well-equipped office environment.

Qualifications and Experience

• A bachelor's degree or higher in IT, Audit and Management Control, Business Administration, Finance, Criminology, or a related discipline.
• Minimum of three years' experience in case investigations, fraud risk controls, understanding regulatory frameworks and market practices within the financial sector.
• Effective communication skills in English, both written and spoken.
• Proficiency in local languages is advantageous.

Candidate Attributes

• Exceptional attention to detail with a commitment to excellence.
• Self-motivated and driven to meet challenging objectives.
• Strong organizational skills, particularly in managing large events and coordinating with suppliers and teams.
• Autonomous project ownership balanced with knowing when to escalate issues.
• Intellectually curious, creative problem-solver who embraces failure to foster innovation and growth.
• Persistent and determined to complete tasks thoroughly.
• Comfortable with extensive communication and coordination efforts.
• Adaptable to shifting priorities and environments.

About Our Team

• Diverse and expanding in-country teams across multiple African nations supported by remote members worldwide.
• Passionate about delivering affordable financial services to underserved populations.
• Culture of autonomy allowing employees full ownership of their projects from conception to execution.
• Backed by leading investors including Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa, having raised Africa's largest Series A in 2021.
• Recognized among Y Combinator's top revenue-generating companies.

Additional Information

We are an equal opportunity employer committed to diversity and fostering an inclusive work environment. Candidates are encouraged to submit a resume in English and a cover letter expressing their interest and suitability for this role.