Business Analyst - Process Engineering

About the Company

DHL Supply Chain, part of the Deutsche Post DHL Group, is the world’s leading logistics and mail company operating in over 220 countries and territories. Recognized as a leader in contract logistics, international express delivery, and forwarding, DHL emphasizes service, quality, and sustainability to connect people and improve lives globally.

Role Overview

The Business Analyst in Process Engineering will act as a critical link between business requirements and technology solutions, focusing on enhancing operational efficiency in warehousing and transport operations through data analysis, process improvement, and technology integration.

Key Responsibilities

• Collect, analyze, and interpret large operational datasets to identify trends and improvement opportunities.
• Create and maintain detailed reports and dashboards presenting key performance indicators for stakeholders.
• Collaborate with various teams to understand and optimize business processes and workflows.
• Recommend and apply process improvements to boost efficiency, reduce costs, and optimize use of resources.
• Partner with IT to evaluate, recommend, and roll out technological solutions aligned with business goals.
• Provide expertise on integrating advanced technologies including Warehouse Management Systems (WMS), Transportation Management Systems (TMS), Operations Management Systems, SmartREM suites, and data analytics tools.
• Use historical data and industry insights to generate accurate demand forecasts for warehouse and transport services.
• Coordinate with demand planning teams to align warehouse and transport capacities with business needs.
• Deliver actionable insights facilitating data-driven managerial decisions.
• Gather and document business requirements for system upgrades or new technology implementations.
• Define, monitor, and analyze KPIs to assess warehouse and transport operational effectiveness.
• Ensure clear comprehension of user requirements to guide IT development efforts.
• Oversee project management and management information systems tasks.

Candidate Requirements

• Bachelor’s degree in Industrial Engineering, Business, or Supply Chain Management.
• Minimum of three years’ experience in operations or business analysis within the supply chain sector.
• At least three years’ experience in warehousing, transportation, logistics, or FMCG industries.
• Proficiency with SAP EWM, TRM, and strong technical aptitude for business technology solutions.
• Experience working with ERP platforms such as SAP or Oracle.
• Strong understanding of standard operating procedures and EWM system functionality.
• Familiarity with warehouse and transportation management systems and relevant logistics software.
• Excellent organizational and time management skills.
• Meticulous attention to detail and precision.
• Ability to perform effectively under pressure and adhere to strict deadlines.
• Analytical thinker with solid problem-solving capabilities.

Benefits and Work Environment

• Opportunity to work in a culturally inclusive, diverse, and international environment that values team leadership and open company culture.
• Access to extensive learning and professional development programs.
• Comprehensive health insurance covering inpatient, outpatient, dental, and optical care.
• Provision of all necessary tools to fulfill job responsibilities and achieve results.

Additional Information

• Job Location: Nairobi, Kenya
• Reporting To: General Manager - Warehouse
• Languages Required: Proficient in English, both spoken and written
• Job Type: Full-time
• Job ID: 371465