Document Controller

About the Company and Role

IIQAF Group, an insurance industry leader based in Dubai, UAE, is seeking a meticulous and well-organized Document Controller. This full-time position involves managing and maintaining various company documents, including insurance policies, claims files, contracts, and confidential records, while ensuring strict adherence to regulatory and internal document management policies.

Key Duties and Responsibilities

• Handle the receipt, classification, storage, and distribution of company documents efficiently.
• Maintain complete and accurate insurance policy files, claims documentation, contracts, and underwriting records.
• Ensure proper filing, indexing, versioning, and archiving of documents to maintain integrity and traceability.
• Track document revisions and maintain version control according to company standards.
• Manage incoming and outgoing documents with comprehensive audit trails.
• Organize both electronic and physical filing systems for quick document retrieval.
• Collaborate with underwriting, claims, finance, legal, compliance, and operations teams to fulfill documentation requirements.
• Verify documents for accuracy, completeness, and compliance prior to distribution or submission.
• Uphold confidentiality by managing sensitive information securely.
• Prepare document control reports and maintain tracking logs for audit purposes.
• Assist in facilitating internal and external audits by providing prompt access to necessary documentation.
• Comply with document retention policies and relevant regulations.
• Support policy issuance, renewals, claims documentation, and related administrative tasks.
• Identify and suggest improvements to enhance document management processes and workflow efficiency.
• Perform other administrative and document control tasks as delegated.

Candidate Qualifications and Experience

• A Bachelor's degree or diploma in Business Administration, Information Management, Records Management, Office Administration, or equivalent fields.
• Prior experience in roles such as Document Controller, Records Administrator, or Documentation Executive is preferred.
• Experience within insurance, banking, financial services, legal, healthcare, or corporate sectors is advantageous.
• Strong familiarity with document control protocols, document management systems (DMS), and records/version control.
• Proficient with Microsoft Office tools including Excel, Word, and Outlook along with document management software.
• Exceptional organizational, analytical, and time management capabilities.
• High attention to detail coupled with accuracy.
• Proficient communication skills in English, both written and verbal.
• Discretion and professionalism in handling confidential information.
• Ability to work autonomously while managing multiple priorities in a dynamic work environment.

Skills Required

• Document control and records management
• Use of document management systems (DMS)
• Version control and document filing
• Microsoft Office proficiency
• Audit preparation and support
• Attention to detail and organizational skills
• Effective communication
• Time management
• Confidential information handling
• Cross-team collaboration

Employee Benefits

• Medical insurance
• Paid annual leave
• Employment visa for UAE
• End-of-service benefits in line with UAE Labour Law
• Performance-related incentives
• Opportunities for professional training and growth
• Career development prospects
• Supportive and cooperative working environment