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Technical Support Executive
Chennai, Tamil Nadu, India · Full Time
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- Experience
- 3–6 yrs
- Salary
- INR 25,000 – INR 35,000 / month
- Openings
- 1
- Posted
- ਹਫਤਾ ਪਹਿਲਾਂ
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Overview
We are seeking an experienced Technical Support Executive specializing in advanced support for Auto ID devices such as barcode scanners and label printers. This role involves diagnosing and resolving a variety of hardware and software challenges to maintain optimal device performance.
Key Responsibilities
- Provide expert-level troubleshooting and technical assistance for Auto ID products including barcode scanners and thermal/industrial label printers.
- Identify and resolve issues related to hardware malfunctions, software errors, network connectivity, and printing defects either onsite or remotely.
- Install, configure, and maintain label printers, along with associated software like printer drivers, label design applications, and print server setups.
- Collaborate with customers, field teams, and internal engineering groups to ensure prompt problem resolution and customer satisfaction.
- Maintain accurate service logs, troubleshooting documentation, and contribute to the knowledge base for ongoing support improvements.
- Conduct customer product demonstrations, deliver technical trainings, and perform scheduled preventive maintenance tasks.
- Support revenue generation through repair and maintenance service charges.
Qualifications and Experience
- 3 to 6 years or more in technical support or service roles, ideally with hands-on experience in Auto Identification technologies and label printer troubleshooting.