Quality Assurance Manager

Overview

The Royal British Legion is seeking a seasoned Quality Assurance Manager to ensure that residents in its six care homes consistently receive safe, compassionate, and high-quality care. This role involves close collaboration with a dedicated team to uphold compliance with healthcare standards and regulations.

Key Responsibilities

• Implement the Quality Assurance Framework and execute the internal audit schedule across care homes to promote continuous improvement and learning.
• Conduct both scheduled and unplanned audits to evaluate practices, highlighting areas of excellence and those requiring enhancement.
• Review internal audit activities and improvement plans, promptly escalating any critical concerns to the Head of Quality and Care Standards.
• Oversee health and safety compliance, including audits, reporting, and escalation, to ensure a secure environment for residents, staff, visitors, and contractors.
• Compile audit reports that document positive changes and confirm adherence to internal standards and regulatory requirements to senior leadership.
• Foster relationships with home teams, Quality & Performance Managers, Registered Managers, and senior leaders to promote a culture of learning, accountability, and ongoing quality improvement.

Ideal Candidate Profile

• Extensive experience in quality assurance, auditing, and improvement within regulated care settings.
• Strong organizational and analytical capabilities paired with an approachable and supportive demeanor.
• Ability to translate audit findings into actionable plans that support safe, high-quality care delivery.

Additional Information, Benefits and Conditions

• This position is primarily home-based but requires regular travel across the care homes.
• Annual salary ranges between £54,743 and £58,743, including a car allowance.
• Benefits include 28 days of paid holiday plus bank holidays with options to purchase up to 5 additional days, enhanced paid parental leave, and a generous pension scheme with employer contributions between 6% and 14% based on length of service.
• Flexible working arrangements might be available depending on the role requirements.
• Employees have access to an Employee Assistance Programme offering confidential counseling, financial, and legal advice.
• Opportunities for professional development through specialist-led courses.
• Additional benefits include volunteering opportunities, travel loans, and participation in Cycle to Work schemes.
• The organization values diversity and inclusion and encourages applications from individuals with armed forces connections or disabilities, offering interview accommodations accordingly.
• The vacancy may close early if sufficient suitable applications are received; early applications are encouraged.