Customer Services Associate - Fresher

Overview

Cogent E Services is seeking a Customer Services Associate to join their Inbound Contact Center focusing on phone banking. This role involves professionally managing incoming customer calls, providing precise product and service information, and resolving queries diligently.

Primary Responsibilities

• Respond courteously and effectively to customer inquiries via phone.
• Deliver correct details about products and services to customers.
• Document customer interactions and transactions accurately in CRM and other relevant systems.
• Work flexible shifts including evenings, weekends, and holidays to support service continuity.
• Address and resolve complaints or escalate when necessary to ensure customer satisfaction.
• Adhere strictly to call scripts and operational procedures for consistent service quality.
• Achieve or surpass key performance indicators such as call handling time and customer satisfaction ratings.
• Collaborate with team members and supervisors to enhance overall service standards.
• Keep updated with the latest product information and service updates to assist customers effectively.

Candidate Profile and Requirements

• Must possess a graduate degree; 1 year of experience allowed for undergraduates.
• Excellent communication skills in English, Hindi, Bengali; proficiency in regional languages is a plus.
• Good interpersonal skills, clear articulation, and professional verbal and written communication.
• Active listening skills to understand and address customer needs.
• Capability to use various tools and applications to assist customers.
• Positive demeanor with the ability to handle challenging or upset customers calmly.
• Must be male and comfortable working late evening and night shifts (15:00-00:00 or 16:00-01:00).

Additional Information

Only applicants matching the specified criteria will be considered for this opportunity.

Compensation

Annual salary range is from 216000 to 264000 INR.