Technical Support Associate

About the Role

Infyshine, an IT services and consulting company, is hiring a Technical Support Representative for its Hyderabad location.

Role Overview

The selected candidate will support users by resolving technical queries, assisting with issues, and maintaining clear, professional communication throughout the support process.

Experience and Education

Applicants should have 0.6 to 1 year of experience in the IT field. Only 2024 and 2025 pass-outs from reputed universities with a BCA or BSc in Computer Science are eligible.

Work Location

Hyderabad, India.

Interview Details

The interview will be conducted in face-to-face mode.

Required Skills

• Strong spoken and written English communication
• Analytical thinking and logical problem-solving
• Positive, professional work attitude
• Ability to learn and understand business processes quickly
• Foundational technical support knowledge
• Basic familiarity with Java, Python, HTML, networking, and MS Excel
• Readiness to work in 24x7 rotational shifts, including weekends and night shifts

Roles and Responsibilities

• Deliver technical assistance to end users
• Manage customer questions and resolve issues efficiently
• Communicate with customers in a courteous and professional manner
• Coordinate with internal teams when needed
• Adhere to support workflows and service quality standards

Shadow Period

A 4-week shadow period will begin from the date of joining.