Technical Project Manager

About the Role

Transform9 develops AI voice agents for physician practices so calls are answered reliably, appointments can be scheduled, callers can be routed correctly, and routine requests can be handled any time of day. The system connects with each practice’s EHR, practice management, and phone tools, and is designed to fit into existing front-office workflows.

The company’s agents have already managed millions of patient calls across thousands of providers, reduced average hold times by 90%, and lowered call abandonment by 80%. Transform9 is based in Birmingham, Alabama and is expanding quickly.

As Technical Project Manager, you will lead delivery across engineering, product, integrations, and customer success. The role focuses on converting roadmaps into clear, sequenced plans, coordinating dependencies, keeping technical and client-facing teams aligned, and ensuring complex initiatives are completed on schedule and to the required standard.

What You’ll Do

• Take ownership of technical projects from initial kickoff through launch and the post-launch review.
• Create and maintain project schedules, timelines, and dependency plans across multiple functions.
• Facilitate planning sessions, daily or recurring standups, and retrospectives while keeping teams accountable and removing blockers.
• Turn product and technical needs into defined scope, milestones, and acceptance criteria.
• Spot delivery risks early, explain tradeoffs, and help drive timely decisions.
• Coordinate platform rollouts and new practice implementations against clear readiness benchmarks.
• Provide concise updates on progress, risks, and timing to leadership and other stakeholders.
• Continuously refine delivery workflows, tools, and documentation as the organization grows.

Location

This role is remote within the United States. Candidates located in the Birmingham, AL area may work in a hybrid arrangement, spending 3 days in the office and 2 days working remotely.

Requirements

• At least 5 years of experience in technical project management or program management, preferably within software or SaaS.
• Proven history of delivering complex technical work involving multiple teams on time and as planned.
• Strong grasp of the software development lifecycle and agile ways of working.
• Ability to review technical requirements and discuss them confidently with engineers.
• Excellent written and verbal communication skills with the ability to align different functions.
• Highly organized with close attention to dependencies, risks, and details.
• Comfortable working in a fast-paced environment where priorities and details may shift.

Nice to Have

• Background in healthcare technology, HIPAA-regulated environments, or other compliance-heavy settings.
• Experience with voice, telephony, large language model, or conversational AI products.
• PMP, CSM, or a similar certification.
• Experience using project management tools such as Jira, Linear, Asana, or comparable platforms.

Benefits

• Comprehensive health coverage including medical, dental, and vision.
• 401(k) retirement plan.
• Paid time off, paid holidays, and paid parental leave.

Equal Opportunity

Transform9 is an equal opportunity employer. All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Application Notice

Communication from the team will come only from an official transform9.com email address.

Why This Role Matters

This position helps improve the first point of contact in healthcare by making front-desk operations more efficient and ensuring patient calls are handled smoothly.