Program Manager, Support Services

About REACH LA

REACH LA was established in 1992 to address the critical need for HIV/AIDS prevention education among youth of color. Over time, the organization has evolved to offer a comprehensive approach that includes HIV testing, prevention education, and support services for both HIV-positive individuals and at-risk negative youth. REACH LA is dedicated to fostering a secure and supportive environment for educating, engaging, and empowering youth regarding sexual and reproductive health, cultural awareness, and overall well-being. Driven by its mission, REACH LA champions LGBTQIA+ people of color and their communities through initiatives in Health & Wellness, Arts Innovation, Workforce Development, and Social Justice.

Role Description

Reporting directly to the Chief Operations Officer (COO), the Program Manager: Support Services is tasked with supporting and overseeing the operational and programmatic functions of REACH LA’s Support Services programs. This role involves close collaboration with the Program Manager: Health & Wellness to ensure the effective implementation, coordination, compliance, and performance of health-related services and grant-funded initiatives. The Program Manager: Support Services will manage daily program operations, including staff supervision, employee relations, timecard management, professional development, reporting, and program performance tracking. This position also works collaboratively with local and state health departments, funders, and community-based partners to ensure program compliance, successful grant administration, and the delivery of high-quality services. Key programmatic oversight includes Prevention for Positives (P4P), Housing Referral Services, Linkage to Care, Telehealth Services, and 340B-related initiatives, with a focus on enhancing health outcomes and ensuring access to care for priority populations. The Program Manager will lead staff, manage support service delivery, maintain programmatic excellence, and ensure adherence to all applicable grant, funding, and regulatory requirements.

This position is vital in supporting REACH LA’s mission by enhancing service delivery systems, cultivating community partnerships, and ensuring quality, equitable care for the populations served.

Qualifications

Program Leadership & Operations

• Actively engage, motivate, and support REACH LA staff, community partners, stakeholders, and funders to strengthen program effectiveness and collaboration.
• Support the operational oversight and day-to-day management of REACH LA’s Health & Wellness support services programs.
• Collaborate closely with the Chief Operations Officer and Health & Wellness leadership to ensure programs achieve annual performance objectives and strategic priorities.
• Monitor program effectiveness and support continuous quality improvement initiatives to enhance service delivery and client outcomes.
• Recommend program timelines, operational improvements, staffing resources, and strategies necessary to achieve organizational goals.

Staff Supervision & Development

• Manage, coach, mentor, develop, and retain high-performing team members, including Program Coordinators, Linkage Specialists, Case Workers, and other assigned staff.
• Provide ongoing supervision, accountability, and professional development support to ensure staff effectiveness and program compliance.
• Support employee relations matters and collaborate with leadership and Human Resources on staff performance concerns as needed.
• Review and monitor staff timecards and attendance for assigned program teams.

Program Oversight & Grant Compliance

• Support the management and oversight of: Linkage to Care Services, Prevention for Positives (P4P) Programs, Housing Referral Services, Telehealth Programs, and 340B Program Integration and Compliance.
• Ensure all health-related grants and programmatic initiatives remain compliant with local, state, federal, and funder requirements.
• Manage programmatic reporting, performance metrics, and required data submissions to funders and oversight agencies.
• Assist with grant monitoring, audits, and corrective action responses, including resolution of findings related to program operations or compliance.
• Participate in grant and funding opportunities, including proposal development, design, submission, implementation, and review processes.

Community Partnerships & External Relations

• Develop and maintain strong working relationships with local and state health departments, healthcare providers, funders, and community-based organizations.
• Collaborate with community partners to strengthen linkage-to-care pathways and improve service accessibility for priority populations.
• Gather, analyze, and present findings and recommendations from community advisory committees and stakeholder feedback.
• Represent REACH LA at community planning groups, HIV prevention and care coalitions, and the local HIV Commission.

Data, Reporting & Systems Management

• Oversee monthly reporting requirements and ensure timely and accurate data submission to funders and other required data management systems.
• Manage REACH LA’s WelTel System and support 340B Well integration, including staff onboarding, orientation, training, and operational support.
• Partner with Marketing and Communications teams to increase awareness, visibility, and utilization of REACH LA’s Health & Wellness services.

Professional Representation & Organizational Support

• Represent REACH LA through presentations, conference participation, and successful abstract submissions at local, regional, and national conferences.
• Perform additional duties and special projects as assigned by the Chief Operations Officer (COO).

Job Specifications

Knowledge, Skills, Abilities & Experience

• A Bachelor’s degree from an accredited college or university is required; a Master’s degree is preferred in Public Health, Social Work, Healthcare Administration, Nonprofit Management, or a related field.
• A minimum of four (4) years of progressive management experience overseeing multiple health-related grants, programs, or initiatives, preferably within HIV Care and Prevention Services in Los Angeles County.
• Demonstrated experience supervising multidisciplinary teams and managing community-based health programs.

• Bilingual proficiency is highly encouraged.
• Strong understanding of program planning, program evaluation, grant management, and project management principles.
• Experience with Ryan White, HIV Prevention, Linkage to Care, Telehealth, Housing Services, and 340B programs is strongly preferred.
• Familiarity with public health systems, community-based service delivery, and healthcare compliance requirements.
• Clinical healthcare experience is preferred but not required.

• Exceptional leadership, coaching, and staff development capabilities.
• Excellent organizational, project management, and problem-solving skills.
• Proficient written and verbal communication skills, including report writing and public presentations.
• Ability to analyze data, monitor program outcomes, and implement quality improvement initiatives.
• Proven ability to foster collaborative partnerships with funders, community stakeholders, and public health entities.
• Strong comprehension of confidentiality, compliance, and culturally responsive service delivery.

Benefits

REACH LA provides a comprehensive and competitive benefits package, which includes:

• Fully Employer-Sponsored Medical, Dental, Vision, and Life Insurance
• 401(k) Retirement Plan with Employer Match
• Optional Supplemental Insurance Benefits (Aflac & Additional Life Insurance)
• 13 Paid Holidays