Operations Assistant Manager

About the Company

Miral Experiences operates a portfolio of award-winning attractions and immersive leisure destinations across Abu Dhabi. Its venues include Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, TeamLab Phenomena Abu Dhabi, CLYMB™ Abu Dhabi, and cultural landmark Qasr Al Watan. The organization focuses on delivering memorable experiences for guests of all ages through a mix of entertainment, adventure, relaxation, and cultural discovery.

Role Overview

The Operations Assistant Manager will oversee a designated operations area, support frontline teams, and help maintain service quality, safety, staffing readiness, and operational efficiency. The role requires hands-on involvement in daily operations, coordination with maintenance, and close attention to team development and guest satisfaction.

Key Responsibilities

• Lead a small group of Team Leaders directly and support their R&A Operators indirectly, covering training, attendance, grooming, coaching, appraisals, and development plans.
• Prepare monthly duty rosters for the area, while making sure leave planning protects operational coverage and gives colleagues adequate time off.
• Organize, schedule, and carry out both classroom and on-the-job training to improve service quality and team growth.
• Share relevant updates and important information through meetings, briefings, and other communication channels.
• Support morale by using recognition, reward, and incentive initiatives effectively.
• Make sure policies, procedures, and performance expectations are consistently followed within the assigned area.
• Review operating procedures and standards regularly, recommend updates where needed, and help maintain a high level of guest service.
• Address service shortcomings, look for recurring issues, and escalate observations or suggestions to the line manager.
• Monitor satisfaction feedback for the area, identify patterns, and report findings to management.
• Check the accuracy of logs, checklists, and records, then analyze the results for improvements.
• Conduct appraisals, give feedback, coach team members, and manage disciplinary discussions when required in line with company policy.
• Work with the line manager to help achieve financial targets by tracking revenue and expenditure and taking action where needed.
• Oversee stock management and inventory counts to keep sufficient supply levels while minimizing loss and wastage.
• Take part in daily operations and lead by example alongside the team.
• Promote a positive and cooperative working environment through team-building and engagement activities.
• Monitor ride performance and throughput in the assigned area to ensure attractions operate efficiently and meet expected output levels.
• Coordinate day-to-day working relationships between Operations and Maintenance.
• Report safety concerns promptly to the line manager and help uphold strong safety and hygiene standards.
• Take on other tasks or projects assigned by the Operations department.

Requirements

• A bachelor’s degree or an equivalent qualification is required.
• At least 2 years of supervisory experience in theme parks or water parks, specifically in operations.
• At least 3 years of experience working in water park operations.
• Hands-on experience and confidence in shallow-water environments, including supporting and supervising guests in low-depth aquatic areas.
• An active Ellis & Associates Special Facilities International Lifeguard Training Program License is mandatory.
• Strong customer orientation.
• Good written and spoken English.
• Clear and effective communication skills.

Preferred Qualifications

• A business degree in leisure or hospitality management is an advantage.
• OSHAD-compliant Working at Height certification is preferred.
• PADI Open Water certification is preferred.
• Experience of 3 years in a supervisory role within theme park or water park operations is desirable.
• Strong interpersonal skills.
• Strong leadership ability.
• Strong customer service capability.
• Proficiency with Microsoft Word, PowerPoint, and Excel.

Additional Information

This role is based in Al Ain, Abu Dhabi Emirate, United Arab Emirates and is a full-time, on-site position. The employer emphasizes a culture of innovation, guest experience, and career growth, with opportunities to contribute across attractions, guest services, and operational support functions.

What the Company Values

Miral Experiences looks for motivated people who are ready to grow, lead, and contribute to exceptional guest experiences. The company highlights passion, innovation, excellence, and teamwork as core values.