Guest Experience Supervisor

Role Overview

This position sits within Rooms & Guest Services Operations at Delta Hotels and Resorts in Dubai Investment Park, Dubai, United Arab Emirates. It is a full-time, non-management role and is based on-site rather than remotely. The role focuses on delivering smooth front-desk and guest service operations while supporting the team and maintaining brand standards.

What You Will Do

• Handle guest arrival check-ins by confirming identity, taking payment details, assigning rooms, and issuing room keys.
• Create and maintain accurate guest accounts based on each guest’s requirements.
• Record Marriott Rewards details and ensure pricing aligns with market codes, noting any exceptions.
• Collect payment before issuing room keys and verify or adjust billing as needed.
• Prepare, check, and complete daily reports, logs, contingency lists, cashier sheets, and closing reports.
• Provide guests with directions and information about the property.
• Coordinate guest requests with the right departments and follow up to confirm completion.
• Process all payment methods, vouchers, paid-outs, and other charges.
• Balance receipts, complete cash drops, and secure the bank at the start and end of the shift.
• Obtain manual payment approvals and follow accounting procedures carefully.
• Alert Loss Prevention/Security about any guest-reported theft.
• Support training, coaching, counseling, evaluation, and motivation of team members as required.
• Act as a positive example and the first point of contact in the Guarantee of Fair Treatment/Open Door Policy process.
• Build constructive working relationships and help the team work toward shared goals.
• Listen to employee concerns and respond appropriately.
• Follow company rules, safety practices, appearance standards, confidentiality requirements, and asset protection guidelines.
• Welcome guests warmly, anticipate service needs, assist guests with disabilities, and thank guests sincerely.
• Communicate clearly and professionally, answer phones with proper etiquette, and prepare written documents accurately.
• Use computers and POS systems to enter and locate information.
• Carry out other duties assigned by supervisors.

Requirements

• High school diploma or GED equivalent is preferred.
• At least 1 year of relevant work experience is required.
• At least 1 year of supervisory experience is required.
• No license or certification is needed for this position.
• Ability to maintain a professional appearance and handle confidential information responsibly.
• Comfort with standing, sitting, or walking for long periods.
• Ability to move, lift, carry, push, pull, or place items weighing up to 10 pounds without assistance.

Work Environment

This is a full-time, on-site position in Dubai. The role requires consistent interaction with guests and team members, along with adherence to hospitality service standards, safety procedures, and operational processes.

About the Employer

Delta Hotels by Marriott is designed for modern travelers who value efficient, thoughtful service and the essentials that matter most. The brand operates with a focus on warm, confident, and dependable hospitality and continues to expand internationally. The employer also states a commitment to equal opportunity, inclusion, and non-discrimination across protected characteristics, including disability and veteran status.

Additional Information

Job Number: 26075134

Schedule: Full Time

Remote work: No

Position type: Non-Management