Front Office Assistant Manager

About the Property

Wynn Al Marjan Island is an upscale beachfront resort destination in the United Arab Emirates, planned to welcome guests in early 2027. Set on a scenic island in Ras al-Khaimah and located under 50 minutes from Dubai International Airport, the integrated resort will feature 1,530 rooms and suites, 22 dining and lounge venues, a theatre, a nightclub, and a five-star spa.

Role Overview

The resort is looking for an Assistant Manager for the Front Office Enclave to support the Front Office Enclave Operations team. This position focuses on delivering polished guest service, coordinating front desk activity, and ensuring seamless arrivals, departures, and day-to-day operations in a luxury environment.

Key Duties

• Manage the daily functioning of the Enclave front desk and keep check-in and check-out activity running efficiently.
• Guide and support front office team members assigned to the Enclave area so service expectations are consistently met.
• Welcome and assist VIP guests with arrivals, departures, and special arrangements in a discreet and professional manner.
• Work closely with housekeeping, concierge, and other departments to align guest preferences with service delivery.
• Review guest comments and identify service enhancements that can improve satisfaction.
• Support training, rostering, and performance review activities for the front office team.
• Ensure reservations, guest profiles, and billing details are handled accurately.
• Maintain a visible presence in the lobby and Enclave area to engage with guests and address issues early.
• Protect brand standards and follow all company policies and operating procedures.
• Take charge in the absence of the Front Office Manager when required.

Candidate Profile

• At least 3 to 5 years of experience in front office operations, including 1 to 2 years in a supervisory capacity.
• Background in luxury hospitality or handling VIP guests is preferred.
• Prior experience in a five-star hotel is required; exposure to ultra-luxury properties is an advantage.
• Strong abilities in leadership, communication, and organization.
• Comfortable using property management systems and Microsoft Office tools.
• Excellent spoken and written English; additional languages are beneficial.
• Professional presentation and a service-first mindset are essential.
• Willingness to work a flexible schedule, including weekends, holidays, and evenings.
• Role may require prolonged standing and occasional lifting of luggage or guest amenities.

Compensation and Benefits

The position comes with an attractive salary paid in UAE Dirhams (AED). The benefits package also includes generous leave, healthcare coverage, life insurance, incentive programs, and additional employee benefits.

Additional Notes

This opportunity is part of a major luxury hospitality project currently under development, offering the chance to build a career with a globally recognized resort brand.