Customer Service Representative

Role Overview

We are looking for a polished, detail-focused Customer Service Representative to support customers and vendors from a remote setting. The right person will bring strong communication skills, a service-first mindset, and hands-on experience with business software tools.

Key Responsibilities

• Handle questions and requests from customers and vendors by phone, email, and other communication channels.
• Deliver prompt, courteous, and professional support to all external contacts.
• Record, refresh, and manage information accurately within company systems.
• Support order handling, customer requests, and resolution of issues.
• Operate independently in a remote work setup while consistently meeting productivity and performance goals.
• Partner with internal teams to maintain a high standard of customer care.

Qualifications

• An associate degree is preferred.
• Prior exposure to NetSuite ERP is required.
• Working knowledge of Microsoft Office tools, including Word, Excel, and Outlook.
• Strong spoken and written English communication skills.
• Comfort with phone-based support and direct interaction with customers and vendors.
• High attention to detail and strong organizational habits.
• Self-driven approach with the ability to manage work independently in a remote environment.

Preferred Experience

• Background in customer service, administrative support, or related client-facing work.
• Ability to juggle multiple tasks and set priorities in a busy environment.
• Problem-solving ability with a consistently customer-centered approach.