Customer Service Coordinator

About the role

This part-time opportunity is based at the Auckland - Albany Retail Hub. As a Customer Service Coordinator, you will support the Corporate Retail Manager by helping coordinate people and resources across the site. Although the role does not involve direct line management, it is an important link between the Box Lobby team and the Corporate Retail Manager, making sure staffing and workload allocation are handled smoothly and in line with the Collective Employment Agreement (CEA). You may also assist customer-service-focused operational teams when needed.

Working hours and pay

• Pay rate: NZD 29.20 per hour, plus a night rate allowance until 6:00 am
• Schedule: Monday to Friday from 5:00 am to 11:00 am, and Saturdays from 6:00 am to 12:15 pm
• Location: Auckland - Albany Retail Hub

What you will be doing

• Coordinate day-to-day resourcing across the site to keep operations running effectively
• Act as the communication link between Box Lobby staff and the Corporate Retail Manager
• Help ensure workload distribution follows CEA terms and is applied correctly
• Support customer service operations and other related teams as required

What we are looking for

We are seeking someone with strong customer service experience and a genuine focus on delivering quality outcomes. You should be comfortable solving problems quickly, managing administrative tasks, and using computers with confidence. Good interpersonal skills are important, along with the ability to help create a positive team environment. You will also need to prioritise workloads effectively and communicate changes clearly. A minimum restricted driver licence is required, and you must be available during the stated working hours.

Why join us

• Access to learning and development opportunities to support your career growth
• Work with an organisation that is values-led and respectful of its people
• Enjoy a safe and secure workplace
• Be part of a stable, government-owned organisation

Benefits

• Discounted rates on holiday home accommodation across New Zealand
• Access to a wellness portal to support a healthy lifestyle
• Employee Assistance Programme for extra support when needed

Additional requirements

All applicants must be able to prove they are legally entitled to work in New Zealand. Any appointment is subject to a satisfactory drug test and security clearance. The organisation is guided by the values and behaviours: Bring the real you, Stronger together, and Deliver the best.