Chief Steward

About the Property

Fairmont The Norfolk has been a Nairobi landmark since 1904, combining classic character with contemporary luxury. Set among peaceful tropical gardens, the hotel offers 125 elegantly designed rooms and suites that balance comfort with a sense of heritage. Over the years, it has hosted notable guests, international leaders, and travelers looking for a polished hospitality experience that reflects the city’s rich history. With celebrated dining, a heated outdoor pool, wellness amenities, and curated local experiences, the property gives guests both relaxation and access to Nairobi’s culture and nearby attractions. The hotel remains committed to sustainability, service excellence, and memorable guest experiences.

Role Overview

The Chief Steward leads all stewarding activities to keep kitchen and food service areas clean, safe, and highly efficient. This role is responsible for maintaining hygiene standards, caring for kitchen tools and tableware, and ensuring full compliance with food safety and sanitation requirements. It works closely with the Culinary and Food & Beverage teams to support smooth daily service across all outlets.

Key Responsibilities

• Set up and uphold strict cleaning and sanitation procedures across kitchen spaces and food service areas.
• Supervise the washing, handling, storage, and upkeep of kitchen equipment, utensils, and tableware so they remain in good working condition.
• Ensure all hygiene, safety, and food-handling rules are followed, including ongoing training and certification for the team.
• Create and manage systems for tracking cleaning materials and equipment inventory.
• Partner with Culinary and Food & Beverage leaders to prepare for busy periods and special functions.
• Inspect stewarding areas regularly to confirm they remain orderly and meet cleanliness expectations.
• Introduce waste reduction and recycling practices that support environmental responsibility.
• Lead the stewarding team through hiring, training, scheduling, and performance review activities.
• Maintain accurate records such as cleaning logs, maintenance files, and incident documentation.
• Review workflows and look for ways to improve efficiency and overall performance.
• Act as the main contact for health authorities and other regulators during audits or inspections.
• Oversee the stewarding budget and apply cost controls while allocating resources effectively.

Qualifications

• At least 3 to 5 years of experience in a similar position within a high-end luxury hotel or resort is required.
• Strong working knowledge of advanced cleaning methods, safe chemical use, and industrial dishwashing equipment is essential.
• A valid food hygiene and safety certification is mandatory.
• Excellent leadership, strong organisation, and advanced problem-solving abilities are needed.
• Clear communication skills and the ability to build professional working relationships are important.
• The ability to perform well under pressure and in a multicultural workplace is necessary.
• English fluency is required.
• Flexibility to work different shifts, including evenings, weekends, and public holidays, is expected.

Physical Requirements

• The role involves frequent standing and walking during shifts.
• There may be occasional lifting and carrying of items up to 30 lbs.
• Work may also require occasional kneeling, pushing, pulling, and lifting.
• At times, the position may involve climbing or descending ladders, stairs, and ramps.