ജോലി വിവരണം

Role overview

This opportunity is being presented on behalf of a partner organization that will handle applications and the rest of the hiring process. The employer is seeking a Chief Client Experience Officer in Israel for a senior, high-impact leadership position focused on shaping the complete customer experience across a large international digital platform.

The role operates at the crossroads of strategy, product, operations, and customer success, with direct reporting to the CEO. The selected leader will create a customer experience function from the ground up, set the vision for customer-centric transformation, and influence engagement across a very large global user base. Success in this role will depend on the ability to uncover friction points, redesign customer journeys, and build scalable operating models that strengthen retention, lifetime value, trust, and long-term growth.

Key accountabilities

Own the global customer experience vision and execution approach, making sure all customer-facing teams move in the same direction.
Shape and drive CX initiatives that improve retention, lifetime value, engagement, trust, and overall profitability through data-backed improvements.
Map the ideal customer journey, spot friction across the lifecycle, and lead cross-functional work to improve it end to end.
Create and expand a customer experience operating model with clear governance, ownership, KPIs, and decision-making structure.
Set, track, and interpret performance measures that connect CX initiatives to outcomes such as revenue growth and operational efficiency.
Bring together Customer Success, Product Design, Partner Experience, Service Operations, and AI-enabled solutions under one aligned framework.
Support company-wide transformation by aligning Product, Marketing, CRM, and Operations around a single customer experience strategy.

Requirements

The ideal candidate will be a senior executive with substantial experience leading customer experience transformation in large-scale digital or consumer-oriented businesses.

At least 10 years of experience in Customer Experience, Product Strategy, Product Management, Customer Success, or a closely related executive leadership area.
A strong history of lifting retention, lifetime value, engagement, and profitability through customer-focused transformation programs.
Solid grasp of customer lifecycle management, unit economics, and how CX decisions affect profit and loss.
Proven ability to build and scale global customer-centric teams and transformation initiatives.
Experience working through influence with senior stakeholders and cross-functional partners rather than relying on direct reporting lines.
Background working across multiple international markets, with fluency in Russian and English.
Strong analytical thinking paired with the ability to define and execute a long-term strategic direction.

Benefits and package

Fully remote working arrangement.
The salary range will be shared during the recruitment process before employment.
28 calendar days of annual leave.
7 additional wellness days each year for rest or household-related needs.
Referral bonuses based on performance, with payouts of up to $5,000.
50% reimbursement for professional training, conferences, and industry events.
Corporate discounts on English language courses.
Health-related support of up to $1,000 gross per year for insurance or medical costs for employees and eligible family members.
Home office or co-working support, including reimbursement of up to $1,000 gross every three years.
An internal recognition program where rewards can be exchanged for merchandise, experiences, and team activities.

Additional information

Applications and next steps are managed by the partner company rather than directly through the publisher of this listing. The shortlist of top matches is prepared using an AI-assisted screening process and then forwarded to the hiring employer, while final interviews, assessments, and hiring decisions remain with the employer’s internal team.

Data privacy notice

By applying, candidates consent to the processing of personal data for assessment of candidacy and, where relevant, sharing information with the hiring employer. This processing is based on legitimate interest and pre-contractual steps under applicable privacy laws, including GDPR. Applicants may exercise their rights to access, correct, delete, or object to processing at any time.

AI tools may be used to support parts of the hiring workflow, such as reviewing applications, analyzing resumes, checking responses, and identifying possible inconsistencies or verification signals in submitted materials. These tools assist the recruitment process and do not replace human judgment; final hiring decisions are made by people. Further information about data handling can be requested from the hiring team.

Chief Client Experience Officer