Captain

About the Employer

Radisson Hotel Group is among the largest hospitality groups globally, operating and developing more than 1,460 hotels across over 95 countries through ten distinct hotel brands. The group is driven by the brand promise “Every Moment Matters” and a service mindset rooted in “Yes I Can!”.

At the heart of the business are its people, described as Moment Makers who help create an environment where team members can perform at their best and deliver memorable guest experiences.

Role Overview

The Captain will oversee service operations in the outlet, support the team on the floor, and help maintain consistently high standards of hospitality, cleanliness, and guest satisfaction.

Key Responsibilities

• Lead and assist the service team so daily operations run efficiently and service quality stays consistent.
• Deliver courteous, attentive table service whenever required.
• Recommend food and beverage options to guests and help improve their dining experience.
• Work closely with the outlet and kitchen teams to keep service timely and guests satisfied.
• Check that the outlet remains clean, properly set, and welcoming in atmosphere.
• Respond to guest needs, address complaints, and resolve escalated matters quickly.
• Coach, guide, and encourage service staff to maintain required service standards.
• Follow all hygiene, safety, and hotel operating procedures without exception.
• Support inventory checks, stock management, and daily operational reporting as required.

Qualifications

• Applicants should have 2 to 3 years of relevant experience in a restaurant, bar, or hospitality setting.
• Experience in a 4-star or 5-star hotel is an advantage.
• Strong leadership skills with the ability to manage, motivate, and develop a team.
• Clear communication and strong interpersonal abilities.
• A customer-first mindset with strong problem-solving capability.
• Solid understanding of food and beverage operations, service expectations, and guest relations.
• Experience with staff scheduling, training, and performance oversight.
• Working knowledge of POS systems and restaurant operating processes.
• Ability to stay effective in a busy, high-pressure environment while handling several priorities.

Additional Information

Employees can expect a workplace that emphasizes hospitality, learning, inclusion, ambition, and global as well as local rewards. Benefits may include special hotel rates for employees and their loved ones at hotels worldwide, along with country-specific perks and recognition.

The company encourages people from all backgrounds, abilities, and experiences to apply. If any support or adjustments are needed during the hiring process, candidates are invited to share that information.