Account Manager (Clinical)

Role overview

Velsera is seeking a US-based remote Account Manager focused on the clinical segment. In this role, you will manage an assigned portfolio of accounts, deepen relationships with important stakeholders, and work closely with internal teams to move customer and prospect opportunities through the sales process. You will partner with an outside sales colleague on shared accounts while also taking responsibility for growth in smaller to mid-sized new accounts.

This position is important to both customer retention and business expansion, with a focus on renewals, account growth, and broader adoption of Velsera’s clinical diagnostics offerings.

About Velsera

Velsera was established in 2023 through the combined vision of Seven Bridges and Pierian. The company’s mission is to speed up the discovery, development, and delivery of meaningful insights that can improve lives. Velsera delivers software and professional services across AI-driven multimodal data harmonization and analytics, IVD development and validation, regulatory approval support, clinical NGS interpretation and reporting, and access to one of the world’s largest multimodal data sets.

What you will do

• Develop and maintain trusted relationships with decision-makers and other key stakeholders across your assigned accounts.
• Drive new business in small to mid-sized accounts, managing opportunities from prospecting through close.
• Work in tandem with an outside sales partner to support shared accounts and provide a consistent customer experience.
• Create and execute account strategies centered on retention, expansion, and long-term client partnerships.
• Identify opportunities for upselling, cross-selling, and broader solution adoption within existing accounts.
• Handle renewal conversations and contribute to contract discussions that support customer success and revenue growth.
• Understand customer goals and pain points, then position Velsera’s solutions to meet those needs.
• Run regular business reviews and stakeholder meetings to demonstrate value and outline future opportunities.
• Collaborate with Customer Success, Professional Services, Product, and Support to resolve customer requirements.
• Keep Salesforce updated with pipeline activity, account plans, forecasts, and renewal information.
• Prepare and present proposals, presentations, and business reviews tailored to client needs.
• Stay informed on Velsera’s products and the clinical genomics and diagnostics market.
• Track market shifts and competitor activity to strengthen Velsera’s positioning.
• Represent the company at conferences and industry events when needed.
• Be prepared for travel of up to 30%.

Required experience and skills

• At least 3 years of experience in a quota-carrying role such as sales, account management, or business development.
• Proven ability to grow and manage a portfolio of business, including bringing in new accounts.
• Strong verbal and written communication skills, along with the ability to build relationships in a remote selling environment.
• Capability to manage multiple opportunities, set priorities effectively, and move deals toward close.
• Comfort working collaboratively with field or outside sales partners on shared accounts.
• Experience using CRM tools, with Salesforce as the preferred platform, plus common business productivity software.

Preferred background

• Experience in healthcare, clinical laboratories, genetics, genomics, or life sciences.
• Exposure to SaaS or data solutions used in clinical or research environments.
• Bachelor’s degree.

Benefits and culture

Velsera describes itself as a mission-driven organization with an open and supportive culture. The company emphasizes giving people the chance to do work they are good at and grow into new strengths. It also offers competitive compensation, a full suite of location-based benefits, and remote work flexibility.

Core values

• People first: The company promotes respectful, flexible, and collaborative environments that support mental, emotional, and physical wellbeing.
• Patient focused: Teams are expected to move quickly without compromising quality, with an emphasis on solutions that improve patient outcomes.
• Integrity: Velsera values transparent communication, accountability, and intentional customer interactions.
• Curious: The organization encourages listening, learning, adaptability, and innovation.
• Impactful: The company takes social responsibility seriously and looks for ways to create positive change in health, society, and sustainability.

Equal opportunity statement

Velsera is an equal opportunity employer and does not discriminate on the basis of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, or genetic information.