Technical Support Specialist

Role overview

We are seeking a Technical Support Specialist to support a consulting engagement. The role is primarily based onsite in Cambridge, Ontario, with a possible requirement to work from the Mississauga location as needed. The position is tied to a 6 to 12 month duration, and the planned start date is 30/06/2026.

Reference

2005/ON/1806

Responsibilities

The main focus of this position is to provide first-line support for both remote and onsite employees, while also handling the full lifecycle of IT assets. This includes preparing systems, deploying equipment, and retiring or decommissioning assets when required.

Required skills and experience

The ideal candidate should communicate clearly in both written and spoken form and bring strong customer service capabilities. Hands-on troubleshooting and technical diagnosis are essential, along with practical experience using modern Microsoft business and cloud tools such as Azure, Office 365, Active Directory, and Intune. The role also requires the ability to manage multiple priorities and stay organized with time-sensitive work.

Working conditions

The job involves limited physical effort overall, with mostly light activity and the ability to change position and move around periodically. The position may require lifting items up to 50 lbs (22 kg). Travel may also be necessary to sites in Mississauga and Toronto. Working hours are scheduled between 8:00 AM and 5:00 PM, in 7.5-hour shifts.