ServiceNow Technical Developer

Job Summary

We are seeking an experienced ServiceNow Technical Developer with expertise in IT Service Management (ITSM) and ServiceNow/SMoD platforms. This role involves building and customizing ServiceNow solutions, focusing on efficient workflow automation and integration, particularly within telecom operations.

Key Responsibilities and Expectations

• Leverage over four years of hands-on experience in ITSM and ServiceNow/SMoD environments.
• Develop and script custom functionalities within the ServiceNow platform.
• Utilize Flow Designer and automation tools to streamline workflow processes.
• Create and maintain Business Rules and Client Scripts to enable desired behaviors.
• Work on integrating Operations Support Systems (OSS) and Business Support Systems (BSS).
• Identify and resolve performance bottlenecks through troubleshooting and tuning.
• Apply a strong understanding of ITIL frameworks and telecom operational processes.
• Translate complex business requirements into scalable technical solutions.
• Conduct thorough testing, validation, and implement automation for service delivery tasks.

Qualifications and Requirements

• Minimum four years of relevant industry experience in ITSM and ServiceNow development.
• Formal education: Degree or Diploma in Information Technology or related field.
• Demonstrated experience in ServiceNow development, including scripting and platform customization.
• Proficient with ServiceNow Flow Designer and workflow automation methodologies.
• Experience creating and managing Business Rules and Client Scripts.
• Familiarity with OSS/BSS integration scenarios within telecommunications.
• Strong troubleshooting aptitude and ability to optimize performance.
• Thorough knowledge of ITIL service management principles.
• Capability to convert business needs into effective technical strategies.
• Hands-on experience with testing and automating service delivery functions.