Order Processing Assistant

Role overview

The Order Processing Assistant will handle customer orders with accuracy and speed, helping ensure products are fulfilled on time and customers receive a consistently high level of service. This position supports the full order lifecycle by working closely with internal teams, keeping order data up to date, and following company procedures as well as customer-specific requirements.

Key responsibilities

• Enter, review, and confirm customer orders in the ERP platform with strong attention to detail and punctuality.
• Track orders from the moment they are received until delivery and invoicing are completed.
• Answer customer questions and share updates on order progress, product stock, and shipment status.
• Liaise with cross-functional teams to fix order discrepancies, inventory gaps, and delivery-related issues.
• Keep order documentation accurate and aligned with internal policies and operating standards.
• Generate order-processing reports, follow key performance indicators, and contribute to process improvements.

Requirements

• Bachelor’s degree or diploma in Business Administration, Supply Chain, Logistics, or a similar discipline.
• 1 to 3 years of experience in Customer Service, Order Processing, Supply Chain, or Logistics, ideally in the FMCG sector.
• Solid understanding of order management workflows.
• Hands-on experience with ERP systems, with SAP as a preferred platform.
• Good working knowledge of Microsoft Excel and the Microsoft Office suite.
• Strong verbal and written communication skills, along with a customer-focused approach.

About the employer

Agthia Group is a major Food & Beverage company in the region with an expanding global presence. It is publicly listed on the Abu Dhabi Securities Exchange and forms part of ADQ, one of the region’s largest holding groups.

Established in Abu Dhabi in 1978, the company now operates across several countries, including the UAE, Saudi Arabia, Kuwait, Oman, Egypt, Turkey, and Jordan. Its portfolio includes more than 35 well-known brands spanning Water & Food, Snacking, Protein & Frozen, and Agri-Business, serving millions of consumers in over 65 markets worldwide. Sustainability is central to its innovation approach, and the company has introduced several industry-first products to set new standards and meet changing community needs.

The workforce includes more than 12,000 people from over 67 nationalities, contributing to a purpose-driven culture built on collaboration, creativity, and the freedom to make an impact. Employees are supported by a competitive benefits package, development opportunities, and a strong focus on learning and growth.

Additional information

Position mentioned in the source: Assistant Logistics Coordinator.

Location: Dubai, United Arab Emirates.