Operations Manager

About the Company

Zealthy is focused on making high-quality healthcare reachable for people everywhere, regardless of where they live. The company is creating a large, trusted virtual care platform aimed at improving how healthcare is delivered so patients can access care from anywhere. Backed by a healthcare founder with a strong history of building successful businesses, including one that grew to a $5B valuation, Zealthy is expanding quickly with long-term growth in mind.

The organization emphasizes quality, accessibility, and a strong sense of ownership across the team. In-person collaboration is part of the culture, with work generally running Monday through Friday and often extending beyond standard hours. Full-time team members receive equity as part of the opportunity, reflecting the belief that everyone should share in the value they help create.

This role is intended for someone who is ready to fully commit to Zealthy’s mission and contribute to building what the company aims to become: a leading telemedicine business known for both scale and quality. Candidates seeking remote or hybrid arrangements should note that this position is designed to be in person four days per week in New York, NY.

Role Overview

Zealthy is hiring a full-time Operations Manager to support day-to-day execution and help strengthen the systems behind the company’s telehealth operations. This is a full-time, in-person position based in New York, NY.

Key Responsibilities

• Lead daily operations across a large network of around 200 coordinators, 200 providers, and 20 coaches, keeping everyone aligned with business priorities.
• Create and improve scalable operational processes using the provider and coordinator portal, ZenDesk, and other third-party tools.
• Act as the primary contact for provider-related requests and work to resolve them efficiently.
• Track and review OKRs to uncover opportunities for stronger performance.
• Build, document, and refine workflows and SOPs that improve how the team operates.
• Regularly assess the telehealth delivery model and update processes to stay compliant with regulations and aligned with best practices.
• Coordinate with pharmacy partners and develop dependable systems that support smooth, detail-oriented operations.
• Examine operational and clinical data to identify improvement areas and guide decisions.
• Partner closely with the operations team, CEO, and other leaders to execute and improve strategic initiatives.
• Take ownership of special projects and ad hoc work with a strong sense of accountability.

Requirements

• Minimum 2 years of relevant experience, including at least 1 year in a people management role, preferably in a telehealth or healthcare startup.
• Demonstrated success in leading and developing teams in a fast-moving environment.
• Bachelor’s degree is mandatory.
• Strong communication and organizational abilities, with excellent attention to detail.
• Comfort working on diverse tasks in a dynamic setting with a proactive, upbeat mindset.
• Willingness to work on-site full time and align closely with Zealthy’s mission and goals.

Benefits

• Paid time off, including vacation and sick leave, with additional accrual based on tenure.
• Flexible time off may be considered on a case-by-case basis.
• Paid holidays for major U.S. holidays.
• Equity ownership plus regular performance reviews that may affect salary and/or equity.
• Medical coverage is provided.
• Other benefits may be updated when the plan is renewed.

Work Arrangement

This is a full-time, on-site role in New York, NY. The company notes that it is not a fit for candidates looking for remote or hybrid work.